JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose 

Execute the site-specific relocation plans through collaboration with Space Planners, Facility Managers, Move Vendors and local lines of business representatives adhering to the quality and best practice methodologies.

What this job involves 

Moves, Adds, Changes:

Provide a single point of contact for all move management activitiesOwn the relationships with MAC and related suppliers, inclusive of procurement, communications, planning and performance managementEnsure all move management activities are performed consistent with documented processes, schedule and budget, ensuring client satisfactionCollaborate with Space Planners, Facility Managers, Project Managers and Construction Managers to establish move project goals and objectivesExecute relocation and migration projects within the CAFM/ IWMS technologyAdminister all finance process with MAC suppliers, and contribute to site FM’s budget and forecasting exercisesEnsure all project initiation, execution and closeout documentation are completeManage employee communications for moves and projectsReport on churn, cost metrics, post-move surveys and volumetric move dataReport on project status and update tracking, maintaining files for due diligence and financials

Space Data Management:

Ensure data accuracy within Space technology for assigned locationsManage new hire and internal transfers assignments within CAFM systemData audits within business and technological systemsPhysical Auditing spaces for changes and working with Space Data Managers for updatesPerform data input into the SPACE to maintain accurate occupancy informationCommunicate floor plan changes to Space Data Management team

Customer engagement 

Interact with customers, identify their needs and provide ad-hoc MAC supportSurvey service quality, gather feedback and follow up on customerchallenges and benefitsResolve customer tickets in a timely mannerEnsure great customer experience throughout service provided

Other Key Responsibilities:

Participation in planning meetings hosted by the client, Occupancy& Space Planning and other key stakeholdersCoordination of asset data for FF&E (furniture, fixtures & equipment) via 3rd partyUpdate Directory and Evacuation Site PlansAssist in managing locker assignment in tandem with local FM teams

Key Interactions

Space PlannersBusiness unit representativesMAC Program LeadFM teamsSpace Data Management team3rd Party Move Vendors

Every day is different, and in all these activities, we’d encourage you to show your ingenuity. 

Sound like you? To apply you need to be / have:

Relationship building& customer service skillsExperience with project management tools preferredGood analytical and problem-solving skillsStrong verbal and written communication skillsAbility to deliver multiple projects simultaneouslyAbility to work with local and regional teamsOffice move project experienceAttention to detailCAFM / IWMS experience preferredMicrosoft Office tools

What you can expect from us 

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. 

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today at jll.com/careers.

Location:

On-site –Milano, ITA

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.