About Nokia

We create the technology to connect the world. Only Nokia offers a comprehensive portfolio of network equipment, software, services and licensing opportunities across the globe. With our commitment to innovation, driven by the award-winning Nokia Bell Labs, we are a leader in the development and deployment of 5G networks. Our communications service provider customers support more than 6.4 billion subscriptions with our radio networks, and our enterprise customers have deployed over 1,300 industrial networks worldwide. Adhering to the highest ethical standards, we transform how people live, work and communicate. A truly global company, we are 166 nationalities working in more than 118 countries. Come create the technology to connect the world.

Cloud and Network Services 

Cloud and Network Services, include the existing Nokia Software business (excluding Mobile Networks network management), Nokia’s enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its current Global Services unit. This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation. 

Job Description

Fault management/configuration of Core, PACO and VAS  network .

Job Responsibilities & Competencies

ALARM and Fault management of Core , IP , Radio network  Working experience on incident management is preferred. Alarm Management and Fault management Core , IP , Radio network Hands on troubleshooting experience within CS Core/IP/Radio network. Working Knowledge of and of these; Core CS: NOKIA legacy, E///, Mavenir, Oracle, Mobilium IP : Sandvine, Cisco, HP, etc Radio : 2G/3G NOKIA,  4G Samsung, 2G/3G/4G/5G E/// OSS: E///, NOKIA, Samsung, etc Trouble Ticket handling Knowledge of GSM MAP, SMPP, SIP, Diameter, SS7 and SIGTRAN (SCTP, M2PA, M3UA), SCCP, TCAP, ISUP, SNMP and HTTP Knowledge of IP Routing and forwarding ( BGP, ISIS, OSFP etc). Phone Call answering and Support as per Work Instruction · Ongoing Network status monitoring, including planned work & taking specific action · Ongoing monitoring of performance alarms and performance dashboards and react accordingly as per Work Instruction Create, update, escalate ticket to FM L1 team within SLA/OLA Book In /out of field & L2 engineers on Tickets and changes  Constantly notify End Customer the status and final resolution  Identify tickets that have a risk of exceeding SLAs and communicate status  Activation of Nokia Incident Manager, for Major Incidents FLM dispatching Team is organized as a NOC working in close connection with End Customer and acting as their point of contact, has a reactive and proactive role

 

Impact

Accountable for quality and accuracy of own output. Errors may have limited impact on function/project/customer. Delivers own output according to specific operational targets. 

Scope & Contribution

Individual Contributor: Participates as individual contributor to team, usually in a support role or entry level professional. Semi - routine or standard tasks. Decision making limited to standard applications in own work. Managerial/Supervisory: 

Innovation

Most work carried out according to procedures. Operates within guidelines for non-standard situations. Requires supervision and coaching from SLM or peers. Gathers relevant information to support problem solving and decision making.

Communication

Obtains and provides information to external or internal parties. Communicates information within the team in an understable way.Sometimes requires ability to influence team members of own job area on policies, practices and proceduresUnderstand facts, practices, policies, etc. to external and internal parties

Knowledge & Experience

Experience required. 

 

Job Responsibilities & Competencies

ALARM and Fault management of Core , IP , Radio network  Working experience on incident management is preferred. Alarm Management and Fault management Core , IP , Radio network Hands on troubleshooting experience within CS Core/IP/Radio network. Working Knowledge of and of these; Core CS: NOKIA legacy, E///, Mavenir, Oracle, Mobilium IP : Sandvine, Cisco, HP, etc Radio : 2G/3G NOKIA,  4G Samsung, 2G/3G/4G/5G E/// OSS: E///, NOKIA, Samsung, etc Trouble Ticket handling Knowledge of GSM MAP, SMPP, SIP, Diameter, SS7 and SIGTRAN (SCTP, M2PA, M3UA), SCCP, TCAP, ISUP, SNMP and HTTP Knowledge of IP Routing and forwarding ( BGP, ISIS, OSFP etc). Phone Call answering and Support as per Work Instruction · Ongoing Network status monitoring, including planned work & taking specific action · Ongoing monitoring of performance alarms and performance dashboards and react accordingly as per Work Instruction Create, update, escalate ticket to FM L1 team within SLA/OLA Book In /out of field & L2 engineers on Tickets and changes  Constantly notify End Customer the status and final resolution  Identify tickets that have a risk of exceeding SLAs and communicate status  Activation of Nokia Incident Manager, for Major Incidents FLM dispatching Team is organized as a NOC working in close connection with End Customer and acting as their point of contact, has a reactive and proactive role

Job involves : Alarm & performance monitoring, TT creation , first level answer calls, ensure SLA TT, first level support field team

Qualifications

BE Electronics and Telecommunication or equivalent