Champion the adoption of Office 365 services as appropriate for our business Manage and monitor Office 365 services and desktop support (Laptops) Formulate and create Office 365 SharePoint sites for domain users and external client access Maintain a highly secure system through proper configuration and system access monitoring Troubleshoot and resolve issues with user access to cloud services Monitor and communicate to stakeholders or client the performance of the services. Deliver a consistent process for incident and problem escalation along with resolution Assist with the creation of policies around the proper use of Office 365 services and support. Administer and support Office 365 and MS Exchange policies Administer and support system backup and disaster recovery processes Maintain inventory of equipment and software licenses.