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About this opportunity:

The Service Management DM role is responsible to secure the quality, cost, safety and low environment impact of the services delivered from their delivery unit (either Global or Local) in accordance to the expected levels agreed in the WLA and MS Delivery performance requirements. Understand and act upon the End-to-End Delivery performance even when the delivery is fragmented, thru a proper coordination with the MS DM responsible for other parts of the delivery.

What you will do:

Focus on operational and financial performance in accordance to the WLA, covering both service delivery performance and customer's infrastructure performance.Close interaction with the MSIP for the specific customer and the RDM for the region as well as with the GSO MS PM organizationMonitor and report on the overall operational and financial performance of the global center or regional MS delivery organization to the GSO MS PM, based on global benchmark and targetsReport to MSIP KPI according to the report requirements stated on the local or global WLAEnsure adequate cost and resource allocation in compliance with Group and local safety requirementsInitiate and drive improvement plans to correct operational or financial performance deviations towards the global benchmark and targets, under coordination and support of the GSO MS PM organization

The skills you bring:

Education: BTech, B.E (IT, CS, E&C)Experience: 10+ years experience in telecom along with Incident management (Analytical skills to be good)Focus on productivity and efficiency of the center (local or global) under its responsibilityReport to MSIP OA, MSIP Deployment and MSIP P&D infrastructure KPI according to the report requirements stated on the local or global WLAEnsure that the delivery units are working in completely alignment with the New MSTOP processes

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

 

Notice of Job Opportunity – Legal Notices for PERM

 

We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.  

 

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.  Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. 

 

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com 

 

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

 

Primary country and city: India (IN) || Bangalore

Job details: MS Delivery Manager

Job Stage: Job Stage 6

Primary Recruiter: Kajal Sharma