MST Batch Operations & Data Senior Analyst
Enterprise Technology provides reliable, secure, and resilient technology services and solutions to support over 400,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.
Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.
About Program Mercury
Mercury is a large, multi-year, enterprise-wide process transformation that will replace more than 1400 EY business systems and related processes with an integrated, SAP centric platform that will standardize and harmonize activities throughout the organization and significantly improve how EY manages its business. Mercury is a key enabler of EY’s All-In strategy, directly supporting the efforts of many transformation initiatives across the Firm by streamlining the application portfolio, reducing operating costs and providing a platform to deliver services more efficiently.
The Mercury solution is built upon the very latest of technologies (Portal, Mobile, SaaS) and a variety of hosting models (Cloud, Vendor and On-Prem). The SAP footprint is comprehensive, and the non-SAP components are varied. The user base at the final rollout is more than 400K.
About the Mercury Support Team (MST)
As an organization jointly owned by the business and Technology, the MST is a centralized and global organization which provides operational support for the delivered Mercury solution and support the Mercury user community. The MST plays an integral role in governance of the Mercury solution and the global template from both a business and technology perspective and will evolve to work closely with the business in enabling the benefit and value to be realized from the investment in Program Mercury and to set the future direction and technology road map to support EY All-In strategy.
The opportunity
The MST (Mercury Support Team) Batch Reporting & Data Senior Analyst will have the opportunity to support Batch Operations Team in their daily activities. Managing the batch schedule preparation, communication, support and coordination across relevant teams within the Mercury landscape. Understanding and communicating any business impacts in case of occurring issues or delays across batch processing. Exciting internal initiatives and projects will be an additional opportunity to drive any improvement changes in the batch space.
Your key responsibilities
Support the MST Batch Operations Team during EST time zone. Monitor scheduled batch jobs and batch schedules, resolving any non-application scheduling conflicts Support Financial month-end and year-end activities from the batch perspective Produce end to end daily batch production reports Produce monthly metrics on batch job executions, runtimes and performance, highlighting any jobs that require attention and optimisation Provide trend analysis on job performance, highlighting challenges, risks, business impact Analyse batch related incidents – escalation, highlight improvement needs Capture and document requirements for production job schedule changes Respond quickly and knowledgeably to batch processing related support, managing incidents, reporting and schedule requests in production (secondary in lower environments e.g. QA) Notify the leadership team if any schedule change will affect the timely completion of any batch processing in the weekend critical path Provide regular timely updates to the MST Leadership as required. Working with teams across MST to monitor system alerts, interfaces and batch jobs and helping to resolve incidents in production and lower environments where appropriate Follow all EYTech standards for incident and change management Act as a project manager for batch related projects and initiatives, steer them to completion
Skills and attributes for success
Excellent interpersonal, communication, and organizational skills - must be able to communicate fluently in English both verbally and in writing. Ability to deal actively and efficiently with escalations and difficult situations under pressure. Very good understanding of the customer strategy, services and business processes where it applies to batch processing. Capabilities to analyse historic runtimes, identify and present trends and propose improvements. Data visualization skillset Experience working with ServiceNow or other trouble ticket tools Ability to work and team effectively with IT Services groups and other management personnel including on a global, virtual basis. IT background with experience across the SAP development life cycle with experience in different project phases. Ability to build good relationships both within own team and with other teams; work and team effectively with clients and other management personnel across geographies.
To qualify for the role you must have
Experience working with Control-M or other workload automation tools Demonstrable track record of batch analysis within SAP production and non-production environments. Proven analytical skillset to analyse control-M data (or other batch scheduling tool), batch requirements and design. Experience with conducting risk assessments and escalation of batch processing issues daily, weekly and monthly. Experience in conducting Impact Assessments and have the ability to identify and manage Risks/Issues. Ability to provide quality metrics and reporting to promote compliance. Aptitude to adopt a logical and organized approach to problem resolution. Ability to clearly articulate both problems and proposed solutions. Excellent Microsoft Excel, Project, Visio and PowerPoint skills with the clear ability to understand formulas. Minimum of 10 years IT related experience in SAP batch management is essential. Experience of having worked on large, global IT deployment programs including preparing for go-live and supporting the immediate post go-live period. Identify improvements in monitoring and management that can be enabled through Control M or other tools.
What we look for
An energetic open minded analyst lead who has excellent communication skills, will be able to communicate efficiently with senior leadership, handle issues in batch scheduling space, report on the batch execution and provide required batch run/trend analysis as well as highlighting and implementing improvement ideas
What we offer
As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be accepted for who you are and empowered to use your voice to help others find theirs.
We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations.
EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now.