Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Developer, HRO (People Partners Specialists)
Primary Duties and Responsibilities
• Processes data (e.g., data entry, transaction review and approval) and paperwork for new employees,
status changes, employee personal information changes, terminations, and other HR/compliance
forms/documents, accurately and efficiently.
• Ensures data accuracy and integrity (e.g., change is aligned with standards or requirements); escalates
changes that are outside guidelines.
• Assists with the creation and maintenance of files for all active and terminated employees.
• Handles and distributes HR mail as appropriate.
• Safe-guards all customer, employee and company proprietary and personal information ensuring
customer and employee data is kept confidential at all times.

Additional Duties and Responsibilities
• Provides support and professional customer service to the organization and employees by responding to
requests via email, telephone and in person, to provide information/answers on a variety of HR-related
topics (e.g., timekeeping, HR system data, how to, policies, processes) and takes ownership to ensure
prompt problem resolution or escalates issues as appropriate.
• Provides support for various HR disciplines, processes, and inquiries.
• Performs other projects or miscellaneous duties as requested or assigned.

Qualifications we seek in you
• Bachelor’s / Master’s degree or equivalent education
• Relevant experience in leading HR shared services/Operations driving transformation
• Experience in ServiceNow or similar case management tool
• Experience in SAP.

Experience

• 1 - 2 years general Human Resources or related experience.
• Working with HR-related systems (e.g., HRIS, on-boarding, applicant tracking) experience preferred.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.