* Provide technical support to customers via phone, email, and chat.
* Troubleshoot and resolve customer issues related to MuleSoft, including but not limited to, API connectivity, data transformation, and workflows.
* Collaborate with the development team to identify and resolve software defects.
* Create and maintain technical documentation to assist customers and internal teams.
* Rotating work schedule, which involves working 5 days a week with the possibility of including weekends (Saturdays and Sundays