Multi skilled Consultant (B4) - Tsumeb Branch

Closing Date: 07 February 2025

Internal candidates should apply via Careers on SAP

 

(Affirmative Action Candidates are encouraged to apply)

Job Purpose

To create a unique client experience by attending to enquiries and teller related transactions, client queries, banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives.

Job Responsibilities

Responsible for Withdrawals, Deposits and Transfers

Bookings in and out of cash from Senior Teller

Daily checking of cash accounts

Balancing of daily cash and secure branch stock holding (e.g. cards)

Enable processing of inter-bank transfers by preparing all transactional documents and originals

Ensure an understanding of client's needs by providing world class service to clients by greeting, listening and asking questions

Provide sales leads and enable cross-selling (without advising) of products by identifying, making suggestions, and referring to the relevant department for action.

Responsible for all client account enquiries 

Customer account records (opening/closing/stop payments/ stop orders/ main file changes) 

Issuing of account statements and credit cards 

Issuing and encoding of bank cards 

Daily balancing of working stock 

Education and Experience Requirements

The applicant must have Grade 12 (25 points) original certified and a Diploma in banking/banking related field will be an advantage.

Must have at least 6-12 months bank teller experience and client service experience in a financial industry.

Applicant will be required to work on Saturdays.

Code of Conduct

Technical / Professional Knowledge

Customer Service orientation

Retention and expansion of client base

Client satisfaction/client quality service

Cross selling

Good administrative skills

Good interpersonal and communication skills

Computer skills

Must be accurate

Excellent knowledge of Bank’s products

Behavioural Competencies Building Customer Loyalty Applied Learning Collaborating

 

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For any assistance or more info please contact the Nedbank Recruiting Team

   

+264 81 959 2155 / +264 65 235413

Namibia