What this job involves:

Transforming to the Workplace Team of the future

Resolve technical problem in a timely manner to enhance Occupant ExperienceCommitment to deliver the best level of service every time through attention detailIdentify opportunities to improve technical service delivery to benefit the workplaceTrusted partner to deliver all GRE requirements aligned to GRE OE codesStrive for Continuous Improvement implementation

Client/Stakeholder Management (in support of the Technical Services Lead)

Comply with all requirements of the Client contract and meet or exceed Key Performance IndicatorsDeliver an exceptional quality of service to the Client, as reflected by Client feedbackCommunicate effectively with Clients and vendors at the ground level to create customer delightWork with all related parties on timely delivery of all services

Leadership / Staff Management/ Team Participation

Actively encourage an environment that supports teamwork, co-operation, service and performance excellence and personal success

Operations Management

Functional operational control to deliver excellence every timeThorough knowledge of BMS system, generate  reports, logs,  trend charts from time to timeUnderstand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and servicesImplement and manage the change control processBe able to resolve problems and improve operationsImplementation of task procedures and policiesPrepare thought through risk assessments for self-deliveryRespond to critical out-of-hours issues & participate as a key team member in responses to emergency situationsAssign the complaints to the technicians based on the request raised by the employee, track the same and ensure the calls are closed before TAT.Monitor the HVAC system in the BMS for its healthy operation and throttle the settings as per the requirements to maintain the standardsThorouh knowledge of process to be followed during power failure, incidents etcReports – knowledge of reports of al critical equipmentsCoordinate, manage and oversee vendors to perform a wide range of workplace-related servicesEnsure service deliverables meet SLAs and KPIsWhen necessary raise risks to Workplace Experience Site Lead for further investigationCost saving mind-set that drives value for service as every levelConduct data analysis report when necessaryEscalate reoccurring problem and possible solutions to Engineering and Workplace teamLocated on site at the clients officesMobile as required to cover multiple sitesImplementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systemsEnsuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the clientShare best practices and new ideas to further support the Workplace Experience TeamAdhere to the  Risk & Safety work practices to mitigate the risk of services interruption to client’s operationCo-ordinate with Building Operation teams in setting up and sustaining the best maintenance standards and practicesDeliver a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management proceduresDeliver /oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipmentFollow the  SOP/EOP and training programme for staffMaintain accurate check of log’s of all critical systemsCarryout breakdown maintenance as and when requiredIncident management – well aware of the process and escalationEnsure smooth shift hand over processParticipate in regular audits on process to ensure the procedures are being followed and adhered with by the FM staffAdhere to all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all timesEnsure all works are compliance with statutory regulations on fire, health and safety standardsEnsure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment

Sound like you? To apply you need to have:

Ideal Experience

Has NCII Certification from TESDAGood verbal and written communication skillsAble to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirementsKnowledge of HVAC, Fire Protection System, Electrical system and BMS system.  Has experience in CRAC, UPS, Chiller plant or Critical Equipment/Data Centre operations is preferableThorough knowledge of BMS SystemKnowledge of Occupational Safety requirementsPC literate and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system6 working days per week, shift pattern 24/7 coverage requiredAbility to effectively communicate and interact with all levels of people2 to 4 years of experience

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)

Client Focus & Relationship Management – ‘I Value my Customers’

Demonstrates proactive & professional approach to customer service and stakeholder engagementHas a natural hospitality-orientated communications acumenAbility to interact with a wide range of client, vendor  staff,Has a customer service oriented attitude

People Management and Team Leadership – ‘I am a Team Player’

Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills – ‘I am Proactive’

Planning and Organizing skills to prioritize work and meet tight deadlinesAbility  to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking – ‘I am Innovative’

Capacity to deal with ambiguity and solve complex problems effectivelyAnalytical, proven ability to solve problems using a quantitative approachProven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

Detail focussed and proactive in natureSelf-motivatedExhibits honesty & trustworthinessOpen to new ideas & willing to challenge status quoWorks well with diverse teams from various countries/cultures

More reasons to join JLL

We are a true multinational global powerhouse having both International and Local footing in the real estate industry with over 220 offices worldwide for career advancement.We are unified by a collaborative culture that fosters integrity, commitment with one another and strength in cultural diversity with team members from different nationalities and backgrounds, being truly International.We are recognised as a leading real estate investment and consultancy firm both globally and locally with a technology and innovation oriented drive.

Apply today!

Location:

On-site –Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.