Multi-State Patient Transportation Coordinator **ACC Premiere** 10 Positions ID: 63061 Posted On 03/05/2025 **Job Overview** **_Are you passionate about delivering exceptional customer service?_** At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need. **_If you have experience in retail, customer service, and/or data entry, we want to hear from you!_** **We are hiring remote positions for candidates in AL, AR, GA, ID, IA, KS, NC, OH, OK, PA, SC, TN, TX UT, WV, and WY!** **Pay rate: $11.50/hour** **RESPONSIBILITIES** : You will be responsible for handling inbound phone calls from our clients to assist them with their non-emergency medical transportation needs. You will use technology to pioneer new operational models to help make transportation more powerful and more reliable for the healthcare industry. You’re helping to solve one of the nation’s growing healthcare challenges - ensuring patients get to and from their medical appointments, safely and on time. + Consult with customers to understand their needs and determine the best option. + Have excellent verbal communication skills + Ability to adapt to different types of customers and use positive language to represent yourself and the Company + Use excellent customer service skills to handle escalated customer interactions **WORK ENVIRONMENT AND WORKSPACE:** + Dedicated home office workspace, ideally a separate room with its own door + Adequate space to set up the workstation + Ability to hardwire internet (direct connection to your router) + Three power connections + No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members) + Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible. **PREFERRED SKILLS:** + Minimum of 2 years customer service experience in a call center environment + Experience supporting brand products and services + Positive and professional demeanor + Excellent written and verbal communication skills + High school diploma required; college education preferred + Experience with diagnosing and troubleshooting + Familiarity with supporting consumer products and/or services. **TRAINING:** + Product Training + Systems Training + Live Remote Training + 100% attendance required **SCHEDULE:** + 8-hour shift + Full-time + Day shift + Schedules will include a weekend shift **BENEFITS** : + Health, dental, vision, and life insurance + 401(k) + Daily Pay + Employee assistance program + Gym membership subsidy + Referral Program If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process. **_Ready to make a difference? Apply today and join a team that values your skills and contributions!_** Primary Contact 1724689338788 LuAnn Lackey Director of Operations , Phone Phone Phone Fax llamorte@accpremiere.com Email False False False **Job Details** Categories Customer Service Location Dubuque, IA Shift First Shift Second Shift Job Type Employee Full/Part Full Time Pay/Salary $11.50/hour Benefits Health Insurance Dental Insurance Vision Insurance Life Insurance Paid Vacation PTO (Paid Time Off) Company ID 51915 Job REQ # \# Positions 10 Start Date 20250305 End Date 20250320 Featured Job 0 TH Ad 0 TH Comments **Similar Jobs** Patient Care Coordinator Unified Therapy Services ADVERTISING SALES COORDINATOR Telegraph Herald Patient Service Representative - Call Center Grand River Medical Group Client Coordinator Cottingham & Butler/ SISCO Claims Coordinator Cottingham & Butler/ SISCO Patient Service Representative - Multi-Specialty C Grand River Medical Group **Share this Job** ACC Premiere **About the Company** We deliver innovative customer service solutions and world-class customer experiences across a wide range of industries. Our employees support the customers of some of the world’s most trusted brands. We are proud of our ability to offer flexible, fully remote work from home job as well as hybrid or in office roles for those living near one of our two Midwest locations.