About Job CTC Undisclosed Job Location Philippines Experience 1 - 5 yrs Description Position Description

Multilingual Service Desk Analyst Polish

Educational Requirements At least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor's / College Degree in any field Job Role and Responsibilities Handles first line incidents, including triage and troubleshooting, resolution where possible and assignment or escalation of tickets to 2nd/3rd line support teams. Supports Service Request Management and Service Restoration Management Level 1 Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills. Receive and respond to user inquiries and requests via phone, chat, portal and email. Ensure fast and accurate turnaround of work. Solve problems using agreed upon procedures. Develop a comprehensive understanding and mastery of all Service Desk tools. Remain updated on products, policy, procedure and other important operational issues. Perform other duties as assigned. Experience Knowledge and Skills Good written and verbal communication skills in the Polish language Good computer and IT technical skills Solid analytical and problem solving skills Good process mapping ability Proactive, service-minded, and able to multi-task Good interpersonal skills Others Willing to work in shifts Able to work well in a high pressure environment Flexible and able to adapt to changes quickly and think conceptually Locations

Multilingual Service Desk Analyst (Polish)

Category:

Service Desk / End User Services

Main location:

Philippines, Taguig

Position ID:

J0525-1492

Employment Type:

Full Time