NA Financial Ops Associate - Accounts Payable Customer Service

 

Job Summary:

Reporting directly to the Accounts Payable Manager, this role will engage in all aspects of North America Accounts Payable. Critical factors to success in this role include delivering results while maintaining a detailed focus, ability to take ownership and meet deadlines, effective team player with ability to also work independently, flexibility, and orientation to customer service and the ability to thrive in a fast-paced environment. This position is responsible for the timeliness, accuracy and completeness of the duties listed below and is expected to effectively and professionally interact with multiple business and operational groups across the organization. 

 

Major Responsibilities:

Research and respond to internal and external inquiries for payment status. Provide exceptional customer service to supported business groups. Daily deposits Pay cycle runs, and validation of banking confirmations reports, and returned payment resolution. Support daily functions within the team for backup purposes.

Minimum Requirements:

High school diploma or equivalentKnowledge of end user software - Microsoft Outlook, and ExcelAbility to learn quickly and retain information.  Extremely good organizational/time management skillsAbility to multi-taskAttention to detailAbility to work independently, make decisions and apply sound business judgmentDependable/AccountableStrong written and verbal communication skillsStrong interpersonal skills.  Ability to communicate and interact with various intercompany departments.Ability to problem-solve. Critical thinking.

 

Desired Qualifications:

Associates or bachelor’s degree in Accounting or Finance.3-5 years of experience in accounts payable, accounting or related positions.Strong work ethic, focused on accountability and follow through on tasks and responsibilityProficient problem-solving skillsAbility to identify and prioritize dependencies, work effort, and deadlines. Good end-user computer skills, e.g. Excel, (Formula’s/Pivots), preferredExperience in a customer service environment solving complex problems and diffusing customer anxiety.  Experience in process review and documentation.Comfortable interacting with multiple levels of management and peers.Projects self-confidence, enthusiasm and initiative