Chubb is seeking an experienced leader to spearhead our North America Claims Technology organization. 

The NA Head of Claims Technology will partner with the NA Head of Claims and will work closely with the Global Claims CIO to define a technology strategy and related execution plans to support multiple transformation programs in NA Claims. 

The NA Head of Claims Technology will also be part of the NA Technology leadership team and will be responsible for the management of all the Information Technology related programs and activities (change, run, risk, and budget management) for the NA specific portfolio of programs and applications.

Key Responsibilities:

Business engagement- Work closely with business and claims stakeholders to build alignment and define technology strategy, technology roadmap and execution plans. Communicate on a periodic basis, negotiate success, report progress, manage and resolve risks and issues. Program Management – Manage multiple, concurrent business transformation and technology programs and projects. Ensure projects are delivered on time, on budget, meeting business expectations and quality standards. Ensure issues and risks are raised and managed in a timely manner. Ensure Chubb project management standards are observed. Software engineering - Manage development of multiple applications, adhering to Chubb’s architectural standards and system development frameworks (agile and waterfall).  Service and Risk management - Manage and report on service levels for multiple global, regional and local systems. Manage related ITIL processes (e.g. incident, problem, change management), Information Security processes (e.g. vulnerability management), and Risk Management processes (e.g. currency). Team Leadership - As a key member of the Global Claims Technology Leadership team, lead and motivate diverse, distributed Chubb and partner teams. Own the talent agenda (acquisition, retention) for the Operation and Claims technology function. 10-15 years of demonstrated experience in developing and running enterprise scale software platforms, out of which 5-10 years in a technology leadership role in a regulated industry5-10 years of leading or being a key leader in digital transformation programs, ideally in Financial Services Experience in Claims insurance domain would be idealExperience with standard Project Management frameworks (e.g. PMP)Experience with Agile development methods and toolsExperience with implementing and operating within ITIL aligned service management frameworksBachelor’s degree

 

Leadership Capabilities:

Strategic Leadership:

Develop and implement a comprehensive technology strategy that aligns with Chubb's overall business goals.Stay abreast of emerging technologies and industry trends, identifying opportunities to incorporate new tools and techniques.Foster a culture of continuous improvement and innovation.

Integration and Collaboration:

Work closely with other technology leaders to integrate Claims platforms with Chubb’s existing systems and third-party platforms.Collaborate with cross-functional teams to ensure seamless operation and alignment with business objectives.

Stakeholder Management:

Engage with senior leadership, providing insights and recommendations on the technology strategy that enables the Claims strategy.Manage relationships with external vendors and partners, ensuring they meet Chubb’s standards and deliver value.

Influence and Negotiate:

Engage in a range of approaches to generate solutions, seeking expert inputs and advice to inform negotiating strategy.Pre-empts and avoids conflict across organizations and with senior internal and external stakeholders.

Operational Efficiency and Results Orientation:

Optimize technology management and development processes to improve efficiency and effectiveness.Develop metrics and KPIs and OKRs to measure the success of technology solutions and initiatives.

Talent Development:

Build and lead a high-performing team, providing mentorship and development opportunities.Foster an inclusive and collaborative environment that encourages creativity and innovation.

Act with Integrity:

Models the highest standards of ethical behavior and reinforce them in others.Represent the organization in an honest, ethical, and professional way and set an example for others to follow.Promote a culture of integrity and professionalism.

The pay range for the role is $315,000 to $345,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.