NA ISG Customer Journey & Engagement Specialist **General Information** Req # WD00072316 Career area: Marketing Country/Region: Mexico State: Nuevo León City: Monterrey Date: Wednesday, November 6, 2024 Working time: Full-time **Additional Locations** : * Mexico - Nuevo León - Monterrey * Mexico - Nuevo León - Monterrey **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** Responsibilities: • Identify and engage with marketing ready leads resulting from demand generation activities and nurturing those leads to opportunities for sellers • Perform high volume calling with end-goal of identifying qualified opportunities • Collaborate with sales, marketing, channel, and alliance teams to identify target accounts and cultivate prospecting lists • Enhance contact and company data of prospective customers within CRM (Dynamics), ensuring information is accurately documented • Work alongside the Marketing team to identify trending verticals and to conduct data-driven communication with prospects • Maintain and provide reports on the status of leads and prospecting activities. • Maintain the collaborative relationship between marketing, inside sales leaders, product management and the sales enablement teams to meet organizational goals. Requirements: • Ability to work effectively as part of a team and independently • Ability to handle multiple tasks and projects effectively under deadline pressure; adapt quickly to change • Ability to effectively follow standard operating procedures and processes Qualifications & Experience • Bachelor’s degree (Preferred) • Proficient in communicating (written & verbal) in English • At least 1-2 years in a sales or lead development role with a track record of success • Experience cold calling, and customer engagement (30 – 50 calls, communications per day) • Knowledge of datacenter technologies such as virtualization, storage, servers, cloud and networking (Preferred) • Experience with CRM tools (MS Dynamics preferred) • Strong written and verbal communication skills, as well as strong organizational and time management skills • Positive attitude, creative thinker, resilient, and driven to provide high-quality customer service • Commitment to achieving individual and team performance goals • Excellent phone presence and experience making phone calls in an open environment **Additional Locations** : * Mexico - Nuevo León - Monterrey * Mexico - Nuevo León - Monterrey * Mexico * Mexico - Nuevo León * Mexico - Nuevo León - Monterrey , * Mexico - Nuevo León - Monterrey