About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.

We are hiring!

We are hiring for a Nail Technician! We are looking to hire an On-Call team member to join our Spa Team!

About Four Seasons Resort and Residences Napa Valley 

Situated at the northern end of Napa Valley off the famed Silverado Trail, Four Seasons Resort and Residences Napa Valley will offer experiences that will capture the imagination of even the most seasoned wine country visitors.

The Position/Role 

To perform a professional and personalized nail care service to all clients which includes a variety of specialty treatments. Our Nail Technicians will respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and comfort while complying with all Four Seasons’ policies and procedures.  

Responsibilities 

Perform nail care for guests based on their requests, including but not limited to manicures, pedicures, paraffin dips, polish changes and any specialty treatments related to nails while providing the highest level of hospitality and professionalism. 

Keep guests informed of the treatment process and the explanation of retail items and products.  

To practice and follow all California State Board regulations, including all sanitation and hygiene standards, as well as maintain a clean, professional work area. 

Prepare the work area with necessary supplies; set up and breakdown of work area. 

Assist in set-up, break down, and maintenance of Spa including refreshments in pre-treatment areas.

Accommodate special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with spa services. 

Assist guests to appointments as they relate to the Spa and Fitness areas. 

Retrieve linens from laundry and return used linen to laundry.

Maintain clean work areas in Spa Dispensary, Nail Bar, and Staff Room. 

Enforce Spa and Fitness rules and regulations pertaining to the locker room for all adult and junior guests.

Appropriately utilize reservation systems, maintenance tracking, and Guest Experience database as vehicles of communication to ensure guest satisfaction with all services provided in the Spa and Fitness areas. 

Ability to suggest services and provide the highest level of recommendations to our guests. 

Ensure compliance of daily, and opening/closing checklists by walking and ensuring all Spa areas are well maintained, stocked, and cleaned to ensure high quality presentation and repair of all equipment. 

Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. 

Work harmoniously and professionally with co-workers and supervisors. 

Who you are

High School education or equivalent experience.  

Current license from California Board of Barbering and Cosmetology.   

At least three years’ experience in nail care, preferably in luxury environment.  

Must be flexible with schedule - Able to work weekdays, weekends, holidays.

Ability to multi-task in a high volume and demanding environment.

Strong problem solving skills, ability to handle difficult situations and guests.

Reading, writing and oral proficiency in the English language.

Outgoing personality and at ease with customers.

* This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

About the company: 

Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees.  Our employee-centric approach will have you feeling like family in no time! 

Benefits & Compensation Information Four Seasons Resort and Residences Napa Valley employees can enjoy:

Hourly: $20.24

Complimentary Employee Meals

401k Retirement Plans

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-res

https://www.instagram.com/auronapavalley/

https://www.instagram.com/trussnapavalley/

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at jobs.napavalley@fourseasons.com.

Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf