About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

TITLE: NAMER Territory Manager I

LOCATION: Alberta Virtual, CANADA

Position Summary & Key Areas of Responsibility

The Territory Manager is an enthusiastic leader who is excited to provide management and coaching support to employees in order to meet customer Service Level Agreements (SLAs). This person will be a star at communicating with customers (by driving strong relationships, tackling problems head on, and ensuring your clients are always taken care of), and have experience developing employees, promoting teamwork, and fostering open and effective communications.

If this reads like a description of your ideal workday, then you’ll be right at home as our newest Territory Manager I (TM I). In this role, we’re asking you to effectively manage district activities to ensure delivery of on-site support services, while also effectively controlling expenses and assets. Why? Because we’re always looking to promote and improve customer and employee satisfaction.

What makes this more exciting? Knowing that it’s all to help make life easier for people all over the world, through more than 550 million transactions every day. Our clients are restaurants, shops, banks, and airports. They come to us for software, hardware, and services. Your skills make sure we can assist them in the ways they need it the most.

Key Areas of Responsibility:

Directly supervise anywhere from 5-15 employees, responding to customer opportunities, issues, and complaints in a timely manner.

Develop fantastic relationships with internal customers, working to advise them about service and service delivery, including maintenance agreements and SLAs.

Perform root-cause analysis and preventive measures for repeat escalation situations. Because you are amazing at what you do, you’ll also help solve escalations due to resource problems (such as disciplinary and soft-skills issues).

Monitor, in some cases, performance improvement issues and provide appropriate coaching and counseling to team members.

Conduct individual and team meetings on a regular basis.

Record keeping including but not limited to tracking expenses and finance (such as overtime and other employee-related costs), and others involving physical assets (like tools, test equipment, vehicles, and service parts).

Working with others and able to establish on-going, open communications with employees and customers in different times zones and cultures.

Travel as required (up to 30%) and work in an environment that may require working non-traditional hours at times.

Remarkable at the performance management process, like setting objectives, executing quarterly/annual performance reviews, and managing vacation and training schedules.

Basic Qualifications:

High school diploma or GED (though a Bachelor’s degree is preferred).

Prior supervisory experience. A great manager and people-person who promotes effective communications, positive employee relations, and awesome teamwork.

Proficient in Microsoft Office Suite including strong proficiency in Word, Excel (Pivot Tables and V-Lookups), and PowerPoint.

Desire to learn and explore new data sources, tools, and techniques.

Ability to approach complex problems with a logical and analytical mindset.

Flexible schedule as required. This role involves extended hours and may include occasional evenings and weekends to meet business needs and customer support requirements.

Excellent verbal and written communication skills, including the ability to present complex data insights to non-technical stakeholders.

Ability to work with cross-functional teams, including business stakeholders, product managers, and engineers.

Ability to prioritize tasks, manage deadlines, and deliver results under pressure.

The willingness and ability to pass a comprehensive background check, including credit check, criminal, driving record, and drug screen.

This position requires that you be able to lift and carry tools and parts weighing up to 50 lbs. and be open to prolonged travel as needed.

The ideal candidate will also have experience as a group, team or project leader; other supervisory/leadership capacity in technical services or support is preferred.

Local residence and living within your assigned service area, a valid driver's license, and authorization to work in Canada.

Ability to travel up to 30%

Preferred Qualifications:

Proficient in Power BI or willingness to learn Power BI.

Meticulous approach to data analysis and visualization

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.