Company Overview:

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Position Summary:

Assists with daily projects supporting the analysts with invoicing tasks. Data Integrity clean up reports. Working customer support actions daily.

Essential Duties and Responsibilities:
To perform this job successfully, the National Account Support Billing Coordinator may be expected to perform some or all of the duties listed:

Ensure that copies of all contract paperwork and close out paperwork (COCs) are uploaded to Docuware and saved according to the proper parameters. Ensure new locations are added and set up with the correct billing cycle, frequency, etc. Review and process job install request to ensure proper paperwork and signatures are obtained before approving. Review and process close out paperwork in MasterMind as needed so that customers are properly billed for installations. Review actions in our department queue daily to ensure proper approvals before processing cancellations, placing out of service, billing action, etc. Update new account information, changes, etc. into the billing system on a daily basis. Complete all assigned activities from the monthly closing schedule. Work with National Account Support Billing Analyst to resolve any problems or questions relating to billing. Initiate appropriate follow-up action on mail returned as undeliverable or unclaimed. Responsible for neatness of work area, security of files, and reports. Assist with special projects as needed. Additional responsibilities as assigned.

Supervisory Responsibilities:
•None.

Qualifications - External

Knowledge:

Knowledge of CMS billing systems and services. Knowledge of Everon’s policies and an understanding of state and federal laws. Knowledge of GAAP (Generally Accepted Accounting Principles). Spreadsheet knowledge required. Knowledge of install and/or progressive billing. Knowledge of and familiarity with the alarm industry. Knowledge of and a proficiency in using computer and Microsoft Office applications (Word, Excel, Access, Outlook), and internet.

Skills:

Must have good oral and written communication skills. Must have good interpersonal and teamwork skills. Must have good customer service skills. Must be very organized and detail oriented. Frequent need for creativity and problem analysis.

Abilities:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English.

Physical Demands:

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, twist; use hands to handle, push, pull, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move 10 to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

Normal office environment. The noise level in the work environment is usually moderate.

Minimum Qualifications:

High School Diploma or General Education Degree (GED) 1-2 years of experience working on security related projects to include two years of experience related to the CCTV, Intercom, IDS and access control system industry. Associate's degree (AA) or equivalent from two-year college or technical school preferred; or equivalent combination of education and experience.

Certificates, Licenses, Registrations:
• None required.