Research and resolve client issues using CRM systems. Diagnose and resolve issues related to corrupt data, application program code errors, system performance, operating environment or third party system problems. Proactively engage with client to ensure satisfaction, issue resolution and retention. Occupy inbound client queue to assist in resolving client issues in a timely manner. Proactively identify potential issues in design.. Host pre, in and post cycle client meetings to drive an on time deliverable to client focused projects. Maintain client partnership history in CRM. Maintain lab hardware and software; load client databases and data for testing purposes. Formulate, prioritize and submit incident, enhancement requests and application modification recommendations to Development for prioritization and deployment in future releases. 1 2 years of experience working in a client service environment Proven ability to maintain focus and work effectively with multiple demands Ability to work as part of a team to accomplish tasks Strong client relationship skills Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations Proficient in the latest web technologies and working knowledge of various operating systems Excellent analytical and time management skills Strong client/admin service orientation **Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. **Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.