Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.

Supports National Account Customer Support, National and Field Accounts in the areas of research, analysis, resolution, updating web portals and Transportation Management Systems (TMS) with required statuses, researching, and auditing projected freight charges against actual charges and invoicing customers, as well as customer service. Works with various internal departments and external customers providing Service 2.OD at all times.

Primary Responsibilities

Maintain daily contact with accounts and provides account maintenance and problem resolutionAssist National Account Coordinators in the areas of research, analysis, and problem resolution as well as customer service, correspondence, and reportingUpdate web portals and TMS with required event statusesResearch and audits projected freight charges against actual charges and submits any corrections through the customers preferred platformIdentify missing or incomplete information by specific customer’s requirements as needed to bring to resolution and enters the informationInvoice customers and provides the necessary documentation through their systemProvide exceptional customer service to internal and external customers dailyCreate and revises specialized reports in the customer’s TMS, Portal and AS400 and review as required while resolving issuesResearch shipments that are placed in “trouble” status by using AS400, Imaging, customer websites, portals, and Transportation Management System (TMS) to identify and correct issuesIdentify the root causes of issues and make correction recommendations to managementAnalyze shipments to determine the missing or incomplete information and bring to a resolutionCommunicate with large Fortune 500 Companies daily to revolve customer issuesWork with ODFL management to resolve customer issuesProvide Service 2.OD to both internal and external customers

Job Qualifications

Education:

High school diploma or equivalent

Experience:

6 months of experience in the transportation industry, preferably in a customer service roleExcellent written and verbal communication skillsDemonstrated proficiency with Microsoft Office, Web Portals, Transportation Management Systems (TMS) and AS400Experience providing customer service via telephone and emailProfessionalism, proper telephone etiquetteStrong interpersonal skillsStrong time management skillsHigh attention to detail and accuracy Knowledge of OD LTL operations, freight flow and industry trends

Working Days:

Monday,Tuesday,Wednesday,Thursday,Friday,

Working Shift:

Shift and hours to be determined.

Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.

Join the OD Family Today!

As a Full Time member of our Family, you and your family are eligible to receive:

Great Health Benefits including a Zero premium medical plan for employee only coverageShort Term & Long Term DisabilityFlex Spending Accounts401k Retirement plan with company match and additional company annual discretionary match opportunityLife InsuranceWellness ProgramTuition Reimbursement for Drivers and TechniciansTraining and growth opportunities to build a careerWe prioritize our OD family of employeesAbility to advance through our promote from within philosophyNational Career Opportunities Available at our 250+ service centers

Old Dominion Freight Line, Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).