Key Responsibilities:
• Serve as the primary Customer Service representative for large national accounts by handling service inquiries, submitting service orders to branches and third-party contractors (subhaulers) via company systems, and investigating customer issues.
• Deliver superior customer service by providing 24/7 on-call support
• Assist in troubleshooting customers’ equipment failures and maintenance issues
• Collaborate with other National Accounts team members, branch personnel, and stakeholders from other departments across GFL to research issues and obtain resolution
• Work with third-party contractors to ensure on-time service delivery and resolution of issues
• Partner with the Sales and Pricing team, as needed, regarding third-party contractor pricing and contracting questions
• Answer customer emails and calls professionally and promptly with a positive demeanor.
• Maintain customer records with notes on inquiries and necessary revisions to services and master account data as appropriate
• Assemble data collected in organized and systematic fashion leveraging existing tools, such as Microsoft Excel, Tower, TRUX, and web-based applications.
Knowledge, Skills, Abilities and Competencies:
• 1-3 years of experience in sales or customer service
• Education: High school diploma or GED
• Ability to effectively communicate both orally and in writing with multiple stakeholders
• Desire and ability to deliver high quality customer service
• Ability to prioritize multiple requests and tasks from different parties in a fast-paced and changing environment and document findings as appropriate
• Highly organized with demonstrated time and task management skills
• Ability to pay attention to detail and maintain accuracy
• Strong problem-solving skills
• Working knowledge of Microsoft Excel
• Experience entering data and generating reports from computer systems
• Working knowledge of Tower and TRUX computer systems is a plus
• Understanding of environmental services industry is a plus
• Prior experience using customer service ticketing systems is a plus
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com