You will be part of our Air Logistics team, adding your operational expertise + skills to the delivery of customer + operational excellence. Your Role We want to be the best company to work for + with. You will own the customer engagement cycle. Your day will\r\nbe varied as you lead + coach your team to success, ensuring they all know their objectives + are fully empowered\r\nto meet them.\r\n\r\nStart your day reviewing key processes to deliver high levels of customer + operational excellence. Consult with your team to ensure they are pursuing customer needs in line with agreed SOPs while maintaining systems KPIs + data quality.\r\n\r\nDuring the day, follow up with your team to ensure that new customers who are being on-boarded are in compliance with our processes + that we are delivering as promised to our customers.\r\n\r\nOn a regular basis, consult with key stakeholders to review progress, ensuring a focus on continuous improvement + high customer retention rates. \r\n\r\nFinally, focus on evolving our partner (sub-contractor) relationships, forming trust + deeper relationships to strengthen operational capability Your Responsibilities

You will be responsible for leading our operations strategy for the assigned territory, monitoring + driving continuous improvement in operational processes + systems. You will ensure that teams + stakeholders achieve company goals by optimizing operational processes + production costs with a variety of internal stakeholders while focusing on the following key objectives:

To set up + monitor key metrics for operational excellence including systems + processes.To ensure company operations guidelines are up to date + followed.To track training requirements + completion in processes + systems, oversee implementation of customer
standard operating procedures (SOP) + support capability creation.To ensure operations are managed within regulatory requirements, industry standards, management
guidance + to liaise with Quality, Safety, Health + Environment (QSHE) to ensure audit readiness at all times.To actively drive key performance indicators (KPI), continuous improvement + operational excellence in all
teams, to determine corrective or preventive actions that help avoid deviations in the operational KPIs,
customer facing KPI’s + data quality including e-Touch digitalization initiatives.To ensure the optimal usage of the system + tools.To regularly analyze or manage respective reports including profit+ loss (P&L), ensuring target compliance
focusing mainly on the cost of production.To update key info exchange with network, which may directly/indirectly impact operations + potentially
need process changes.To act as the product champion + subject matter expert, liaising between product, marketing/sales
(especially trade lane sales), key customers + station operations with specific focus on business customers.To define, implement + execute our business development strategies, in particular pricing/tariffs, to
maximize profits + grow our market share.To engage with our overseas development + pricing teams, reviewing the best solutions + strategy for short,
mid + long term opportunities.To conduct market profiling, competitor research + analysis to understand + identify market opportunities
+ challenges; providing feedback on pricing competitiveness based on hit ratios + trade lane manager input. Your Skills and Experiences Over 10 years experience in Air Logistics Managerial roleOver 5 years experience leading overall operations teamGood command of EnglishStrong leadership skillsStrong analytical skills and strategic thinkingExperience in global freight forwarder is preferred but not a must