As a National Customer Care Rep you will be supporting Vitalant’s life saving mission by supporting our donors inquires, providing technical support and scheduling assistance via website, live chat, texting, social media, email and phone channels.  

Full time - Work from home opportunity 

Schedule: Sun - Thurs, 11:30 am - 8:00 pm (weekday) and 10:30 am - 7:00 pm (weekend)

To help you stay energized, engaged, and inspired, we offer a full range of benefits for you and your dependents. 

They include: 

Medical, dental, and vision insurancePaid time off Free basic life and AD&D insurance Free short-and-long-term disability insurance HSA, FSA, STD, LTD 401K retirement savings with up to a 5% company match

We’re looking for someone who can: 

Investigate, diagnose, and troubleshoot donor inquiries and issues Provide appropriate solutions and alternatives while adhering to appropriate response times and guidelines ensuring resolution follow up Build sustainable relationships with donors and prospect donors through interactive communication including website, chat, text, email and phone Identify recurring system or application issues and escalate to leadership team Resolve escalated issues related to donor portal, donor store and website troubleshooting Assist with donor scheduling Monitor customer feedback High school diploma or GED Proficient computer skills Two years of customer service experience required One year of technical customer service support preferred One year of text, chat, social media customer support preferred