Responsibilities Location Hyderabad, Andhra PradeshIN Job ID REQ-054430 Account ManagementRelationship Building: Develop and maintain strong, long-lasting relationships with key national accounts at CXO level.Client Retention: Ensure customer satisfaction and retention by meeting the needs and expectations of key clients.Strategic Account Planning: Create detailed plans for each key account, focusing on long-term growth and profitability.Follow National Key Account module, dashboard and execute Account plan, Opportunity plan to achieve KPI’s.

Sales and Revenue GenerationSales Targets: Achieve or exceed sales targets set for the designated National key accounts.Cross-Selling and Upselling: Identify opportunities to sell additional products or services to existing clients to grow revenue.Forecasting: Provide accurate sales forecasts for the accounts under management.Negotiation and Contract ManagementContract Management: Oversee contract negotiations and ensure compliance with terms.Pricing Strategy: Develop pricing strategies in collaboration with the marketing and product teams to stay competitive while maximizing margins. Collaboration and CommunicationInternal Coordination: Work closely with other departments such as marketing, customer support, product development, and logistics to deliver exceptional service to key clients.Team Leadership: Coordinate with the sales team to implement account strategies and support day-to-day operations.Reporting: Provide regular reports on account performance, sales activities, and opportunities to senior management.Market Intelligence and StrategyMarket Trends: Monitor market trends and competitors to understand industry dynamics and develop strategies to outperform competitors.Custom Solutions: Develop tailored solutions for clients that meet their specific business needs, integrating products and services accordingly.Product Feedback: Collect client feedback and communicate it to the relevant teams for continuous product improvement.Problem Solving and Conflict ResolutionIssue Resolution: Address and resolve any issues or challenges faced by the client, ensuring their concerns are dealt with promptly.Proactive Problem-Solving: Identify potential issues or risks to the account’s health and proactively manage solutions.Financial ManagementProfitability: Ensure that accounts are managed profitably, ensuring both customer satisfaction and strong margins for the business.Budget Management: Oversee the budget for key accounts and track expenses to maintain profitability.New Business DevelopmentLead Generation: Seek out new national account opportunities and bring in new business to expand the company’s presence in the market.Presentations and Pitches: Lead the creation of proposals and presentations to win new business from strategic accounts.Lead EBR’s ( Executive Business Reviews) with CXO of Key account organizations periodically.Customer Service ExcellenceService Delivery: Work with customer service teams to ensure seamless delivery of products or services.After-Sales Support: Provide ongoing support to key accounts after sales, ensuring smooth implementation and satisfaction.Travel and On-Site VisitsClient Visits: Regular travel to meet clients in person, ensuring face-to-face interaction and fostering strong relationships.

Key Skills & Qualifications:

Sales Expertise: In-depth understanding of sales techniques, key account management, and sales cycle management.Negotiation Skills: Strong negotiation abilities to manage contracts and relationships.Analytical Skills: Ability to analyze data, forecast sales, and make informed decisions.Communication Skills: Excellent verbal and written communication skills to interact with clients and internal teams.Industry Knowledge: Deep knowledge of the industry and market trends relevant to the accounts managed.Problem-Solving: Ability to anticipate and resolve client issues and challenges efficiently.Leadership: Capacity to lead internal teams, including sales and support staff, to deliver on account goals.