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Job Details

This is an exciting nationwide, contract role that will be reporting to the Head of National Accounts. You will provide management support identifying process improvements, project management, ensuring the delivery of key performance indicators and to assist in clarity of meeting contractual targets. You will be involved in supporting all aspects of business development and growth, the role will engage with the customer across all levels to help provide operational solutions to support new initiatives and on-going improvements as required as well as maintaining consistent BAU operations

 

You will work across all levels and channels on Company and / or Customer initiatives to ensure the delivery of the Customer’s service requirements nationally and ensure these are aligned with and supportive of the Alliance Healthcare Distribution business plan

Key Responsibilities will include:Provide leadership at a national level by identifying systems and process improvements through analysis and change management coordinating support across the Alliance Healthcare network and Support Centres to deliver satisfactory outcomes. Provide Operational single point of contact for the customer with the ability to co-ordinate business support through liaison with central and local Alliance Healthcare operational teams & departments, CDC operations, and the wider account management team. Attendance of regular onsite meetings and reviews with the customer will be requiredWork with the customer to develop innovative solutions to secure and grow existing business and to support new business opportunities whilst maintaining Alliance Healthcare profitabilityMaintain concise Key Performance Indicators, communicate compliance and performance to management teams as requestedOwn and lead all contractual Operations meetings in order that the customer is absolutely clear on KPI performance, measures to enhance performance and any other workstreamsWork with the Alliance Healthcare Commercial team to ensure that contractual obligations are met and customer satisfaction is maintainedDevelop processes and measures, gain agreement and ensure consistent implementation across the SC network and be responsible for delivery of benefit with full remit on site to action changesWork closely with Customer Services, National Transport, Service Centres and Cross Dock Centres to ensure the end to end supply chain for customer is optimisedBuild key working relationships across all levels as required with the customer gaining and growing trust in Operational performance

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The ideal candidate will display strong leadership qualities and be comfortable liaising with and co-ordinating across colleagues and customer contacts at all levels and functions. You will be commercially astute and must be able to work well independently under pressure and to tight deadlines.

You will have a strong focus on customer care and support and will be adept at ensuring KPIs are met, identifying solutions wherever required in order to both maintain and improve service.

Any prior knowledge of the following would be highly advantageous:

Ideally from a logistics, pharmaceutical or wholesaling backgroundClear communication skillsSelf-motivated Problem solvingSystems literate – Excel, Word, Powerpoint

We have an array of benefits to suit your lifestyle including; Employee assistance programme with legal and financial advisors as well as mental health counselling. Perks at Work with discounts in various retailers as Currys PC World, Samsung, John Lewis and more Access to Mental Health First Aiders Contributory Pension Scheme after 3-month service Cycle to Work Scheme Service Based Holidays Career Development and internal progression opportunities.  Team members can take up to two paid Volunteer days per calendar year to carry out volunteer activities.

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Part time

Affiliated CompaniesAffiliated Companies: Alliance Healthcare Management Services Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned