Responsive recruiter Benefits: Flexible schedule Health insurance Paid time off
Remote Flexible = WFH Monday and Friday, In office Tuesday, Wednesday, and Thursday
About Fortidia

Fortidia is a global commerce enabler for SMBs and consumers thanks to its platform including brands providing e-commerce, fulfillment, shipping, marketing and print solutions: PrestaShop, Mail Boxes Etc. (outside the U.S. and Canada.), PostNet, PACK & SEND, World Options, AlphaGraphics, Multicopy, Print Speak, GEL Proximity and Spedingo. In 2023, the combination of its physical platform - including 3,200 Business Solutions Centers in 60 countries with 14,000 associates - with its PrestaShop e-commerce platform served 1.1 mln business customers worldwide generating €1.4 bln (US$1.5 bln) of System-wide Gross Revenue and €22 bln (US$23.8 bln) of Gross Merchandise Value.
Join Our Team!As our organization grows, we're seeking a dynamic and motivated professional to join our team as a . The POSITION and OVERVIEW

WHAT WE EXPECT FROM YOU:

Manage active national accounts, serving as the primary point of contact for clients. Oversee the onboarding process for new accounts, ensuring a smooth transition and setup. Coordinate with AlphaGraphics franchise centers to facilitate print job execution, maintaining quality and timeliness. Handle centralized billing and invoicing processes with accuracy and efficiency. Monitor the status of one-off print projects, proactively addressing any issues to meet client expectations. Manage shipping and logistics related to print projects, ensuring timely delivery. Collaborate cross-functionally with internal teams including operations, sales, marketing, and finance to support account growth and project execution. Creation of presentations and proposals for both internal and client facing presentations. 

WHAT YOU BRING TO THE TABLE:

Proven experience in account management and customer service. Strong background in working with franchise networks is highly preferred. Excellent project management skills.  Experience in Google Suite (slides, sheets, docs, etc) and Adobe Suite (InDesign, Illustrator, Photoshop) General graphic design experience preferred.  Proficient in Monday.com or similar platforms. Exceptional organizational skills with the ability to manage multiple projects simultaneously. Outgoing, personable, and able to build strong relationships with clients and internal teams. Strong problem-solving abilities and attention to detail. Excellent communication skills, both written and verbal. Willingness to learn and grow. 

WHAT YOU CAN EXPECT OF US:

Hard work, collaboration, humanity, fun, and laughter. We are a small, passionate, driven, and highly collaborative team that is fully invested in the success of our company, and value contributions from each team member. A commitment to professional development and support of your individual growth. An opportunity to make a deep impact and fully contribute to the growth of our organization,  Annual base salary $60,000 - $70,000 based on expereince.  Team and individual performance-based bonus up to 20% of your annual salary. Highly competitive compensation package including Medical, Dental, Vision, PTO, 401(k) Match, Life Insurance, Short-term and Long-Term Disability, Pet Insurance, and a completely free Employee Assistance Program.  Flexible start times and ½ day Fridays during the Summer and Winter months!



We are United in Purpose and believe in the Power of Perspective. We are Courageous and we are Tenacious. To foster personal and professional development, learning from each other and cross-functional collaboration, in-person engagement is paramount to drive growth. Currently, HQ employees are expected to be in the office three days a week, each week. Together, we Empower People to Power Business.       Please note that performing the job requires that people must be able to remain in a stationary position (e.g., sitting or standing) for extended periods of time, typically up to 8 hours per day. Frequently operates a computer, phone, and other office equipment, requiring dexterity of hands and fingers. Regularly communicates with colleagues and external contacts, requiring the ability to hear and speak clearly. Occasionally moves files, office supplies, and other materials, typically weighing up to 10-20 pounds. May need to traverse short and long distances within the office to attend meetings. Work is primarily performed in a temperature-controlled office environment with minimal noise levels.

Flexible work from home options available.

Compensation: $60,000.00 - $70,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.