Title: Navy Lodge Guest SVC Representative- I Flex Location: United States-California-Monterey Job Number: 250000EU Join us as our next Guest Services Representative here in Monterey, CA at the Navy Lodge Monterey. ELIGIBLE FOR A $1,000 HIRING INCENTIVE (must meet eligibility req’t) Why the Navy Lodge and Navy Exchange Service Command (NEXCOM) ? While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag – America’s strength, America’s heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do. Here at the Navy Lodge in Monterey, no two days will look the same. You can expect an unforgettable, dynamic, and competitive work environment. We are a diverse and inclusive team supporting a high volume business, who push ourselves and those around us to develop personally and professionally, every single day. This is where YOU fit in: Navy Exchange Monterey is in need of a Guest Services Representative to answer the call; a team player who is dedicated to supporting our local Naval community, and operational successes on a day to day basis. Your work will make an impact and support how our organization serves the best customer – our Military patrons and their families. So, what does a typical day look like? What does it take to succeed? Must possess a welcoming manner and positive attitude, demonstrate effective communication skills, professionally interact with guests answering guest questions concerning lodging facilities, amenities and provides information about local attractions. Assists guests with all requests, in person or via telephone, including, but not limited to, making, confirming and/or cancelling room reservations, collecting payments and presenting lodging receipts, check-in/check-out process, authorized patron verification, guest room assignments, credit card processing etc. Communicates with all lodging associates and chain of command concerning operations, guest issues or situations that require immediate attention. Reconciles shift transactions of all accounts and outlets of the property, ensuring complete balancing while maintaining guest service at all times. Registers and assigns rooms to guests, issuing room keys or cards; transmits and receives messages, and keeps records of occupied rooms and guest accounts, makes and confirms reservations, presenting statements and collecting payments, as necessary. Operates a multi-line telephone system, records and delivers messages, as required, and answering inquiries pertaining to services, base facilities, area attractions and travel directions. Qualifications: GENERAL EXPERIENCE: One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. AND SPECIALIZED EXPERIENCE: One 1 year progressively responsible experience related to the position to be filled. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.