Join us as our nextGuest Services Representativehere inMonterey, CAat the Navy Lodge Monterey.

ELIGIBLE FOR A $1,000 HIRING INCENTIVE (must meet eligibility req’t)

Why theNavy Lodge and Navy Exchange Service Command (NEXCOM)?

While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag – America’s strength, America’s heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do. Here at the Navy Lodge in Monterey, no two days will look the same.

You can expect anunforgettable, dynamic, and competitive work environment.We are a diverse and inclusive team supporting a high volume business, who push ourselves and those around us to develop personally and professionally, every single day.

This is where YOU fit in: Navy Exchange Monterey is in need of aGuest Services Representativeto answer the call; a team player who is dedicated to supporting our local Naval community, and operational successes on a day to day basis. Your work will make an impact and support how our organization serves the best customer – our Military patrons and their families.

So, what does a typical day look like? What does it take to succeed?

Must possess a welcoming manner and positive attitude, demonstrate effective communication skills, professionally interact with guests answering
guest questions concerning lodging facilities, amenities and provides information about local attractions.Assists guests with all requests, in person or via telephone, including, but not limited to, making, confirming and/or cancelling room reservations,
collecting payments and presenting lodging receipts, check-in/check-out process, authorized patron verification, guest room assignments, credit card
processing etc.Communicates with all lodging associates and chain of command concerning operations, guest issues or situations that require immediate attention.Reconciles shift transactions of all accounts and outlets of the property, ensuring complete balancing while maintaining guest service at all times.Registers and assigns rooms to guests, issuing room keys or cards; transmits and receives messages, and keeps records of occupied rooms and
guest accounts, makes and confirms reservations, presenting statements and collecting payments, as necessary.Operates a multi-line telephone system, records and delivers messages, as required, and answering inquiries pertaining to services, base facilities,
area attractions and travel directions.