„X Identify and address storage bottlenecks
„X Configuration management of shared storage infrastructure
„X Release management of shared storage infrastructure
„X Implementation of new shared storage infrastructure
„X Implement requests for compliance to bank standards
„X Implementation of Enterprise Storage Projects
„X Implement agreed service level changes as requested by the customer
„X Problem Management (RCA¡¦s)
„X Provision of data for required reporting
„X Implementation of Enterprise Storage hardware and software deployments
„X Specialist platform specific knowledge & support
„X Inventory management
„X Availability management for the Enterprise Storage environment
„X Validation of security requirements for off-line storage
„X Ability to provide Oncall coverage
„X Off-hours / weekend support as required "
Additional Information: The ITI Storage team is responsible for providing expert technical support on Enterprise Storage infrastructure and software, including on-line, off-line, near-line and archiving solutions. They will be working closely with Storage 1st/2nd level support team to ensure that critical production incidents get resolved in a timely and efficient way, and will assist with or implement Enterprise Storage related Requests for Service. The team support existing enterprise Storage systems as well as deployment of new capacity as needed to support business demand.