The successful candidate’s primary responsibilities

Will work closely with both the tech and BPM teams to align initiatives and ensure seamless integration of NetSuite and business processes. Manage and maintain the NetSuite ERP system, ensuring its optimal performance, security, and stability. Develop, implement, and maintain customizations and configurations in NetSuite to support process improvements. Collaborate with business departments to identify, document, analyze, and optimize business processes. Train end-users on NetSuite functionality and process improvements, and provide ongoing support. Provide ongoing technical support to all internal NetSuite users.

Duties and responsibilities

Analysis

Partner with the business and build relationships within the tech team – & business team members. Communicate clearly and coordinate closely with each team member Support the business in building requirements and user stories. Identifying opportunities to improve and streamline current processes with NetSuite. Clearly articulate problems, solutions, and processes. Take business requirements and user stories, form technical requirements, and produce the desired outcome. Build process maps and documentation to explain to other team members. Design and deliver training sessions with team members.

Administration and QA

Manage users, roles, permissions, and authentication. Design and set up reports for each function within the business. Create saved searches & reports and assist other staff in their setup & use. Manage templates, forms, custom records & custom fields. Plan, implement and review customizations of NetSuite including custom records, forms, fields, saved searches and reports Quality Assurance & test pre-Go-Life into production

Support

Monitor and maintain day to day operation of the NetSuite platform for internal stakeholders. Systematically break down issues to identify root causes and resolve them. Troubleshoot issues. Create & document troubleshooting workflows. Support existing NetSuite scripts. Support internal users on NetSuite issues

Other

Follow agile methodologies (e.g. SCRUM) and help to improve DEV process & outcome. Maintain up-to-date knowledge of NetSuite functionality, customizations, and integrations Report to GM of Technology and work closely with Tech Team and business stakeholders based in Perth & Melbourne, Australia