Join as a Customer Education Consultant

 

Oracle is the #1 global provider of business software, with a market-leading presence in over 175 countries. Our cloud solutions are transforming the world of business, empowering governments, and helping society evolve with the pace of change. Join the Oracle Class Of program to kick-start your career with some real responsibility, an incredible learning experience and chance to connect the biggest enterprises of today with the tools to compete in the digital economy of tomorrow.  

 

Company Overview

With more than 420,000 customers, and with deployments across a wide variety of industries in more than 145 countries, Oracle offers a comprehensive and fully integrated stack of cloud applications, platform services, and engineered systems. For more information about Oracle (NYSE:ORCL), visit oracle.com. 

 

Group Overview

Oracle's acquisition of NetSuite in November 2016 brought together the reach of NetSuite's cloud ERP solutions for small to midsize businesses with the breadth and depth of Oracle's enterprise-grade cloud solutions for the back and front office.In 1998, NetSuite pioneered the Cloud Computing revolution, establishing the world’s first company dedicated to delivering business applications over the Internet. Today, NetSuite provides a suite of cloud-based financials / Enterprise Resource Planning (ERP) and omnichannel commerce software that runs the business of more than 40,000 companies, organizations, and subsidiaries in more than 100 countries.

 

Why Oracle NetSuite

Are you motivated to launch your career in a high energy, competitive environment with a leading technology company? Let’s have a conversation about how you can make an immediate impact. To start, you will be surrounded by smart, innovative, caring people who are invested in our customers and the community. If you’re looking to share your unique perspective and ideas at a collaborative table and help equip all types of businesses achieve their visions, check us out.

Customer Education Consultant

Do you enjoy building connections and contributing to customer success? Are you excited to jump start your career in a dynamic and engaging workplace? If so, the Customer Success Associate Development Program (CSADP) is exactly what you've been searching for! As a Customer Education Consultant, the program prepares you for an exciting and rewarding career within Oracle NetSuite. Associate Consultants participate in an initial onboarding experience focused on building product knowledge, consulting skills, business acumen, and implementation methodology through training, development, and shadowing. 

After onboarding, you'll join the Education Services team, focusing deeply on professional development while furthering your NetSuite expertise. You will work directly with a wide variety of customers, industries, and networks to design and facilitate an outstanding customer learning experience. You will be a key connection for our customers by serving as a trusted advisor, able to assess their needs surrounding Education and User Adoption. Customer Education Consultants will develop continuous enablement plans for each customer throughout their unique education journeys and execute a variety of deliverables including live training, tailored documentation, and more. You will also advise customers on how to best utilize the many Education resources available, from Live Webinars to individual Advising Sessions, to achieve their goals as an organization

As a member of the Customer Success team, you will also contribute to various initiatives, projects, and programs, gaining valuable experience across multiple business environments. Engaging in work that invigorates, intrigues, and excites our Associate Consultants is a cornerstone of our program and NetSuite Customer Success as a whole. 

 

If you're interested in joining a lively and flexible workplace where you'll enjoy the autonomy to take control of your career, develop your skills, and expand your consulting expertise, Education Services is for you! As a Customer Education Consultant, you'll work on a supportive team of problem solvers dedicated to solving complex business issues. 

 

Together we Learn, Grow, Thrive, and Inspire. 

What to Expect:

As a Customer Education Consultant, you will …

Partner and consult with the customer and collaborate with NetSuite’s other customer facing teams to understand roles, responsibilities, and business to effectively advise on learning content to meet needs Deliver high quality learning strategies tailored to the customer’s use of NetSuite and consult on industry leading practices Assume full ownership for success of multiple concurrent customer projects where you will drive learning engagements to effectively achieve desired outcomes Actively engage in becoming an industry expert to guide and advise customers to solve business challenges through learning Consistently serve as an agent for change by contributing recommendations on improving internal engagement processes and driving customer success

 

Who You Are:

You can engage and connect with people in a way that builds long-term trust and a high level of customer satisfaction You are a collaborator who understands the importance of teamwork to get the job done You are a critical thinker who is passionate about building a career within consulting  You demonstrate strong presentation, training, and group facilitation skills, familiar and competent with audience-engagement methods and techniques appropriate for all types of audiences You are tenacious with a “get the job done” attitude, and you can find a way to solve the most complex problems with creativity and inventive thinking You are passionate about delivering results that make a difference for our customers You are a well-rounded individual with varied interests and experience You are confident in your ability to manage competing priorities and multiple tasks You know how to pivot when you need to and manage your time in a fast-paced and dynamic environment Most applicable majors include a Bachelor’s Degree in Business Administration/Management, Entrepreneurship, Communications, Psychology, Marketing, Global Business, Economics, or a related field, with a focus on Accounting, Supply Chain, and/or Management Information Systems

What’s In It for You:

An opportunity to start building a long-term career with a global tech leader with on-the-job training, resources, and mentorship Experience driving meaningful change, directly influencing a customers’ experience with the NetSuite team and product Career growth options that support your skills and passions Competitive salary and benefits

 

A career at Oracle is defined by you. We give you the freedom—and the skills—to write your own success story. Whatever avenue you go down, you’ll gain priceless learning experiences and be supported to do your best work.

Career Level - IC1