Overview

We are seeking a creative and dynamic Program Manager to join our team in Education Services. This role requires a highly organized, goal-oriented individual with a drive for innovation, creativity, and collaboration. It is designed for a content creator with a strong background in graphic design, video production, and presentations. The ideal candidate will have 3-5 years of experience in content creation program/project management and be proficient with Adobe Creative Cloud suite or other equivalent digital tools. Advanced PowerPoint skills and familiarity with a SaaS or Customer Success environment are a plus.

This role requires superb organizational and time-management abilities, outstanding communication skills, and a customer-centric mentality. You will be responsible for developing engaging content to support Customer Success initiatives in a variety of mediums. The ability to manage diverse initiatives across multiple collaborators in a fast-paced environment with minimal direction is essential. 

KEY RESPONSIBILITIES:

Project Management: Manage multiple content creation projects simultaneously, ensuring timely delivery and adherence to brand guidelines.

Content Creation: Develop high-quality content in various formats, including graphic design, short and long-form videos, presentations, photography, and written content, to support Customer Success initiatives.

Video Production: Comfortable filming themselves and others to create engaging video content.

Collaboration: Work closely with cross-functional teams to ensure content aligns with strategic goals and maintains consistency in branding and messaging.

Creative Development: Use your storytelling skills to envision and create compelling content from start to finish.

Flexibility: Adapt to short timelines and changing priorities, demonstrating the ability to deliver high-quality work under pressure.

Problem-Solving: Apply strong problem-solving skills to overcome content creation challenges and enhance the overall impact of the content.

Customer-Centric: Maintain a customer-centric mentality, ensuring that all content created meets the needs and expectations of our internal and external customers.

Independent Work: Work independently with minimal supervision, using independent judgment to tackle varied and complex tasks.

Executive Presence: Communicate effectively with collaborators at all levels, demonstrating outstanding communication skills and executive presence.

QUALIFICATIONS: Education: Bachelor’s degree in a relevant field or equivalent experience.

Experience: 3-5 years of experience as a content creator, with a strong portfolio showcasing your work in graphic design, video production, presentations, photography, and content writing. NetSuite experience is a plus.

Skills:

Proficiency with Adobe Creative Cloud suite or other equivalent digital tools. Advanced PowerPoint skills. Strong organizational and time-management abilities. Outstanding communication skills and executive presence. Strong collaboration skills and the ability to work effectively with cross-functional teams. Ability to maintain consistency in branding and messaging across all content. Customer-centric mentality and a passion for creating engaging content. Self-starter with the ability to work independently and tackle projects with minimal direction. Strong problem-solving skills and the ability to envision and create compelling content from start to finish. Ability to thrive in ambiguous environments, work independently, and manage multiple tasks and priorities in a rapidly shifting environment.

Career Level - IC3