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Short Description:  
Installs, configures, and supports an organization's local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system.
Complete Description:  
The employee(s) assigned to this position works daily resolving customer issues, troubleshooting and resolving telephone and telephone switch issues and maintaining the base Emergency 911 phones.  Additionally, this position is tasked to act as the primary point of contact for maintaining the base owned WiFi equipment that supports the commercial WiFi across the installation.
Years of Experience: 4-7 years of experience in the field or in a related area.
Job Description:
Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.Installs, configures, and supports an organization's local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system. Maintains network hardware and software. Monitors network to ensure network availability to all system users and perform necessary maintenance to support network availability. May supervise other network support and client server specialists and plan, coordinate, and implement network security measures. Coordinate the development, implementation, and maintenance of a local area network or wide area network. Maintains the network's physical and logical structures, including network connections. Maintains network support software, analyzes user support statistics, and recommends appropriate measures. Installs, tests, and maintains network hardware and software. Prepares and analyzes statistics on network utilization and availability. Prepares training courses and provides user support and training in the use of available hardware, software, and utilities. Performs tuning and capacity planning activities to enhance the performance of the network resources.Assists in the development, implementation, maintenance, and monitoring of a local area network or wide area network. Works under close supervision with minimal latitude for the use of initiative and independent judgment. Performs procedures for backup, recovery, and archival of files stored on the network. Communicates with vendors, users, management, and network programming staff. Serves as contact for remote network locations to obtain clarification of problems and to identify solutions or corrective actions. Assists in preparing training courses and providing user support and training in the use of available hardware, software, and utilities. Assists in maintaining the local area network or wide area network, cable and hub installations, and inventories. Conducts product evaluations of upgraded or new hardware and software—identifying strengths, weaknesses, and potential benefits to the agency—and recommends enhancements to network facilities.Assists in maintaining the network's physical and logical structures and in installing and testing hardware and software. Assists in performance tuning and capacity planning activities to enhance the performance of the network resources and in maintaining network support software. Assists in or conducts product evaluations of upgraded or new hardware and software and identifies strengths, weaknesses, and potential benefits to the agency. Assists in maintaining the operating system and security software utilized on the network, including the addition of new users to the network and establishment of rights and privileges. Experience in local or wide area network work. Knowledge of network facilities and data processing techniques; of personal computer hardware and software; of network operating system and security software; and of performance monitoring and capacity management tools.SkillRequired / DesiredAmountof ExperienceAbility to troubleshoot and repair telecommunications switch(es) and Private Branch Exchange (PBS) configurations and the associated equipmentRequired2YearsCandidate must have experience in maintaining Nortel/Avaya CS1000E PBX, Nortel/Avaya Call Pilot Voicemail and the Air Bus Vesta E911 systemsRequired2YearsMust be knowledgeable of voice-over IP (VOIP) protocols and telephones and have demonstrated troubleshooting abilities as relates to VOIPRequired2YearsCandidates must have a demonstrated background in customer service orientation, issue resolution, and ability to train end customersRequired2YearsCandidates must have the ability to work autonomously – independent of direct supervisionRequired2YearsCandidates must have or be able to obtain military security clearance of at least Secret ClearanceRequired2YearsCandidates must have active Security+ certificationRequired2YearsCitizenship and an I-9 verification is required along with drug testing.Required2YearsExperience with the Automatic Location Identification (ALI) database that works with the E911 systemHighly desired2YearsBackground or experience with installation of components that support a WiFi networkHighly desired2YearsMilitary background and/or experience and knowledge of military operationsHighly desired2YearsCandidates with additional network certifications (A+, CCNA, CISSP, etc)Highly desired2Years