Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.
Empower AI is proud to be recognized as a 2022 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.
Responsibilities
ESSENTIAL FUNCTIONS BY LEVEL:
Monitors data communications network to ensure that network is available to all system users and resolves data communications problemsReceives telephone calls from user with data communications problem such as failure of data to be transmitted to another locationReviews procedures user followed to determine if specified steps were takenExplains user procedures necessary to transmit dataMonitors modems and display screens of terminals to mainframe computer to detect error messages that signal malfunction in communications software or hardwareEnters diagnostic commands into computer to determine nature of problem and reads codes on screen to diagnose problemAttaches diagnostic equipment to phone line to learn if line meets specificationReads technical reference manuals for communications hardware and software to learn cause of problemInstructs user to enter specified commands into computer to resolve problemCalls service technician for service when problem cannot be resolvedEnters operating commands into computer to restart programRecords number of daily data communications transactions and number of problems and actions takenUpdates documentation to record new equipment installed, new sites, and changes to computer configurationsInspects communications wires and cablesTrains staff and users to use equipmentCoordinates installation of or installs communications lines
Qualifications
MINIMUM REQUIREMENTS:
I-IV: Bachelor’s Degree or equivalent related experienceITIL v4Education/experience in one of the following: MS Azure, Windows Server 2016/2019
EXPERIENCE REQUIRED BY LEVEL:
III: 7 – 12 Years
PHYSICAL REQUIREMENTS:
This position requires the ability to perform the below essential functions:
Sitting for long periodsStanding for long periodsAmbulate throughout an officeAmbulate between several buildingsStoop, kneel, crouch, or crawl as requiredRepeatedly lift and carry weight up to 25 poundsTravel by land or air transportation 15%
About Empower AI
It is the policy of Empower AI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. Empower AI is a VEVRAA Federal Contractor.
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