GENERAL DESCRIPTION / PRIMARY PURPOSE:
The Network Analyst plans, coordinates, and executes installation and configuration of new network nodes (local and wide area) including hardware or software, as well as is responsible for the monitoring and maintenance of those and existing networks. Identifies and resolves any malfunction or technical problems in LAN, WAN and TELEPHONY networks.
MAJOR RESPONSIBILITIES AND TASKS/DUTIES OF THE POSITION:
· Install, maintain, and operate all types of network devices (switches, routers, firewalls, proxy servers, network load balancers and VPN concentrators amongst others) in accordance with company’s security and standard operating processes and procedures to assure business operations and effective network communications throughout Dole Americas LAN, WAN and TELEPHONY networks.
· Monitor and control network infrastructure performance in the areas of response, throughput, and availability using company provided software tools or interaction with service providers to assure business operations and continuity.
· Participate in various IT projects intended to continually improve/upgrade the telecommunications infrastructure by evaluating new software and hardware required to meet a business need or to make a process more cost effective.
· Design and implement network architectures, including LANs and WANs, and LAN-to-LAN and WAN-to-WAN communications and connections in accordance with company’s architectural guidelines and network standards to provide a suitable climate to run production applications and to allow telecommunications throughout the company worldwide.
· Assess, recommend, and select specific software and hardware products participating in tools and vendor evaluations to improve service delivery, efficiency, and effectiveness.
· Externally benchmarks the service to ensure effectiveness and cost-efficiency. (NOTE: the benchmark mentioned here implies by itself the “how”, thus omitted on this item).
· Participate in the evaluation and selection of hardware and software products and vendors, to have and provide to internal customer’s the best IT services.
· Assist in the collection of data required for assembling the annual DFC-IT and DFFNA-IT budget, in order to comply with the IT department requirements.
· Establish and manage vendor relationships with a focus on negotiating contract, monitoring vendors performance, and identifying cost-saving opportunities, ensuring optimal value and compliance with Service Level Agreements and company standards.
INTERNAL RELATIONS
WITH WHOM:
Dole Fresh Fruit Users &
Dole Food Company Users
· Interact with internal business units’ employees to gather requirements, resolve issues and assist in other business solutions tasks, including IT and end users.
Dole Shared Services and other business units
· Frequent interaction with this DBS will be required due to the existence of a shared services organization in Costa Rica
· As required, communication with other division who share the same network
EXTERNAL RELATIONS
WITH WHOM:
Suppliers/Consultants
· Telecommunications service providers (Data and telephony) to procure, monitor, operate and maintain network data and telephony services.
· Hardware and software vendors to obtain technical support.
· Hardware and software vendors to stay current with technology trends (attendance to conference and similar events is the most common way).
Technical competence
Grouping Category
Level/Grade Required
Administration of technological platforms
Technical Skills - Professional
4.- Solid: Mastery and Knowledge Transfer
Knowledge of networks, information, and communication technologies
Technical Skills - Professional
4.- Solid: Mastery and Knowledge Transfer
Project Management
Technical Skills - Professional
2.- Basic: Understand and Resolve
Information Systems
Information systems
3.- Fundamental: Apply and Implement
Industry and business knowledge
Technical - Functional Competences
2.- Basic: Understand and Resolve
Service Management Techniques
Technical Skills - Professional
2.- Basic: Understand and Resolve