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The Network Engineer 2 serves as a troubleshooter on complex local and wide area networks and Voice/VoIP network problems. Additionally, the incumbent provides server hardware, operating system, and virtual hypervisor expertise to the team. An employee in this position installs and manages network communication equipment according to written and graphic specifications.

Department Specific Functions

1. Assists in maintaining the University of Miami’s networking infrastructure, including Voice over IP (VoIP) and legacy voice resources on multiple campus and remote sites.

2. Serves as troubleshooter on Local and Wide Area Network problems (including VoIP).

3. Analyzes, evaluates, and makes recommendation regarding new technology and trends to solve corporate needs.

4. Supervises and assists the installation, upgrades and support of network, voice and contact center hardware and software.

5. Assists other Network Engineers and Network Architects with day to day tasks.

6. Assists in maintaining the University’s connections to regional, national and international networks and off-campus computing resources.

7. Assists in producing and maintaining technical documents and contributes to the creation of policies and procedures, as well as infrastructure standards and support.

8. Actively monitors network performance levels and ensures up-time is maintained. Primary emphasis is for support of the network and voice infrastructure.

9. Identifies and diagnoses moderately complex problems and factors affecting performance.

10. Alerts supervisor and/or senior engineer of network or voice failure/degradation and performs corrective action.

11. Monitors systems and advises management of problems and resolutions, including providing applicable voice networking statistics.

12. Provides resolution to problems reported with any network or voice system; 24 hours a day, 7 days a week (as assigned on a rotational basis) using the tools and resources available within the department.

13. Is on-call to troubleshoot and resolve reported network and voice problems; 24 hours a day, 7 days a week (as assigned on a rotational basis).

14. Submits documentation on diagnosis and correction of troubles.

Minimum Qualifications:

Bachelor's degree.

Minimum 3 years of relevant experience. Any relevant education, certifications and/or work experience may be considered.

Knowledge, Skills and Attitudes:

Skill in collecting, organizing, and analyzing data.

Ability to recognize, analyze, and solve a variety of problems.

Ability to exercise sound judgment in making critical decisions.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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