EMPLOYMENT REQUIREMENTS:

- Bilingual English/Japanese

- Excellent communication skill with customers and co-workers.

- 2 – 4 years of experience with network administration in a Linux or Windows environment

- Knowledge of IP networking fundamentals

DUTIES:

- Provide product and technical support for all versions of Microsoft’s core business applications (i.e. Windows, Office), as well as virtualization environments built on Citrix, Microsoft, and VMware.

- Project implementation, and support services for Microsoft Server technologies (i.e. Windows Sever, SQL Server, SharePoint, Exchange, Active Directory, etc.).

- Network monitoring and issue resolution for WAN and LAN connectivity, routers, firewalls, and other security products.

- Perform tasks detailed in support tickets assigned, and document actions taken to resolve issues, client contact information, network diagrams, expenses, etc. in an efficient, professional and timely manner.

- Interface with clients and vendors to implement projects and resolve technical issues to client satisfaction.