Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Role Summary

This role forms part of a distributed, global infrastructure team that is responsible for the continued availability and support of a hybrid on-premises and cloud infrastructureThis is a hands-on role. The successful candidate will be expected to:Operate varying appliance and VM based vendor technologies at the CLI or through a web interface to design, implement, install, diagnose, troubleshoot, upgrade, decommission and support all areas of the networkWork on incidents, requests, assigned project work and raise/discuss change requests as requiredWork within the wider IT infrastructure teams, providing support for Cloud, Data Centre and office network environmentsWork within a fast-paced environment, supporting the business throughout UK, Europe and Asia
 

Job Specific Skills Profile

Technical skills required for the role:

Demonstrate experience working in a network infrastructure team as a hands-on network engineerDemonstrate operational and project engineering support for all aspects of enterprise IT networks2-5 years’ experience working with Juniper, Cisco, Meraki, Forescout NAC, Forcepoint Web Proxy, AV systems such as MS Teams, and Palo Alto technologies2-5 years’ experience assisting design builds including network hardware, IP addressing, firewall rule-sets, testing and roll-out2-5 years’ experience working with wired and WiFi LANs2-5 years’ experience supporting environments using Active Directory, DHCP, DNS and 2FA2-5 years’ experience working with peer infrastructure teams supporting an Azure cloud hosted environment2-5 years’ experience working with global WAN providers2-5 years’ experience working as part of network team responsible for an international enterprise networkGood knowledge of diagnosing, troubleshooting and resolving all types of cabling, LAN/WAN, routing, WiFi and firewall related faultsGood knowledge of networking including Layer2/3, dynamic routing, MPLS, BGP, OSPF, VPN, ANS, certificate management, remote user (VPN/Citrix) and firewall managementGood knowledge of IT security practicesGood knowledge of ServiceNow and LogicMonitorCertifications – ITIL Foundation, CCNA & CCNP
 

Desirable Experience

Good knowledge of Microsoft server technologies (Windows 2019, 2016 & 2012)Good knowledge of VMware & CitrixGood knowledge of SD-WAN

The role requires the candidate to

Demonstrate examples of similar successful positions in the pastBe highly collaborative within the team, with peer teams and managementDemonstrate a very high level of customer service and empathy to the customer issuesHave worked in the insurance or financial services sector previouslyDemonstrate a ‘Can-Do’ attitudeBe an excellent all-round communicator through regular verbal and written communication

Core Responsibilities for all Staff

Achieve Results through Relationships with All Parties

Delivering a personal performance that contributes towards Group and/or Company achieving their objectivesAchieving lasting relationships with all parties (internal clients, suppliers, third parties and other staff)

Delivery of Service

Consistently deliver an excellent and comprehensive service

Conduct and Integrity

Ensure all dealings are carried out with integrity and professionalismAct in utmost good faith, in accordance with Group and/or Company policies and never risk the Company’s or the Group’s reputation

Development and Professionalism

Continuously develop skills and knowledgeMust possess a passion for quality and continuous improvementAble to multi-task and prioritise appropriately

General Responsibilities

Clients

Develop strong relationships with the Business UnitsRespond to the Business Units’ requirements as appropriateSupport the business units with their use of the IT systemsBehave with all clients (both internal and external) fairly and ethically with excellent customer serviceTake ownership of issues and provide updates to users on outstanding issues.

Administration

Ensure up to date records are maintained at all times on the Group and Company systemsInterpret instructions and issues arising, and then implement actions according to policies and procedures

Support

Providing escalation support to the Group IT Service DeskEnsuring all changes to production services are subject to change controlProducing and update documentation to improve the efficiency and effectiveness of systemsConducting root cause analysis following unplanned disruptions to improve system availabilityConduct Problem Management of repeat incidents affecting business servicesExperience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issuesStrong analytical, problem solving and decision making skills

Compliance

Ensure compliance with all applicable Group and /or Company policies and proceduresEnsure correct authorisation is obtained and processes followed when required by the Group and/or Company policies and proceduresEnsure compliance with legal and regulatory requirementsEnsure that own performance, HR and T&C records are up to date and meet the Group’s requirementsMaintain accurate records and deal with correspondence appropriatelyEnsure compliance with Anti Bribery and Corruption policy and proceduresWhat do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new

We support each other in the small everyday moments and the bigger challenges

We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent