Goodyear. More Driven.

 

 

This position will be a member of the Global IT Infrastructure Service Organization responsible for professional and technical work related to Network and Telecommunications Services. This is an advanced service supporting role primarily responsible for the transitional and operational tasks and duties in support of Network Service implementations that span across a broad range of Global Network Services and Solutions (Local Area Network/ Wireless, Wide Area Network, Datacenter Network, Internet Edge and Application Networking Services)

 

Responsibilities:
 

Service Transition Processes: Knowledge Management, Change Management, Asset and Configuration Management, Release and Deployment, Transition Planning and Support, Service Validation and Testing and Evaluation. Service Operation Processes: Incident Management, Problem Management, Event Management, Request Fulfillment, Access Management, Operations Management. Responsible for one or more low complexity/criticality services or technologies. Works with/across Global/Regional/Local IT Teams by providing intermediate/advanced consultation for responsible services Leverage data to identify, justify, recommend and implement system improvements, which leverage new or existing technologies. Interact with Internal Customers in the evaluation, testing, and implementation of IT business solutions. This could include: presentations on how to apply Information Technology, strategies for implementing IT solutions, and assistance in costing exercises. Plan, document, implement, and debug Network Solutions and related software, systems. Incumbent may be required to do intermediate/advanced configuration or system modifications to those environments. Evaluate business and functional requirement documents, recommending solutions, project planning, and identifying training needs. Troubleshoot intermediate to advanced problems reported by Internal Customers, Systems, or Team Members; escalating to Upper Level Associates as appropriate. Manage small to medium projects within area of specialization and across functional groups. Provides technical leadership for small to medium project teams. Lead intermediate/advanced problem resolution and documentation which may span functional areas.  Manage small and complex projects within area of specialization. May be required to perform activities associated with Technical Delivery Management (TDM) of one or more services. TDM includes ownership, maintenance, publishing and enforcing standard implementation, configuration, versioning, standardization penetration reporting, 24 month roadmap, awareness of common incidents, and involvement in Problem Management for supported services. TDM also includes participating in Continuous Service Improvement and consumption and capacity management Participate in an Emergency On-Call Rotation for after-hours and weekend support. Flexible schedules and 24x7 support availability (generally scheduled in advance) may be required as necessary to support the technical needs of our customers.

 

To join to our team You need:

 

Bachelors degree in MIS, Computer Science, Engineering, Technology, Business Administration or 5 or more years of relevant Technical or Business work experience. Ability to convey complex and Technical Issues to diverse audiences.  Strong analytical and problem solving skills. Ability to uderstand the Business needs and deliver prompt, efficient and quality service to the Business. Advanced level of Technical knowledge. Expected to be 3rd level of escalation for Technical Support. Cisco ACI and NXOS Cisco catalyst switches and Routers Palo Alto or/and any other firewalls vendor Routing Protocol: OSPF and BGP Good Analytical and Problem Determination Skills. Effective Organization and Time Management Skills. Good Project Management Skills. Emergency and on-call service support.

 

What Goodyear Offers You:

 

The unique opportunity to work with a well-established, global, recognized premium brand.  Competitive compensation and benefits package complying with local labor law. Investment in your personal growth and skill development (e.g., career path, internal transfers, learning programs, mentorship, etc.). An open-minded, customer-centric, flexible, and highly collaborative culture fostering diversity, accountability, positive mindset, and sustainability.  Business Resource Groups to help you feel connected, valued and seen. A clear set of company values that guide everything we do!   

 

 

 

 

Goodyear is one of the world’s largest tire companies. It employs about 74,000 people and manufactures its products in 57 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate.