Short Description:
Senior Network Engineer responsible for managing the OUCs Telephony infrastructure as well as coordinating the LAN/WAN functions with OCTO.
Complete Description:
The Network Engineer will be responsible for managing the District of Columbia’s Office of Unified Communications telecommunications and network programs. The resource will provide support to a variety of selective routers, Avaya Servers, Avaya CMS and Intelligent Workstations.
Responsibilities also include deploying redundant multi-layered network using Cisco switches and Avaya ACD. The ideal candidate will also manage technical review meetings to ensure successful integration of multiple call centers.
Field experience with deployment of large-scale switching, routing and desktop environments in support of enterprise networks and data centers is a plus. Candidates should also be able to troubleshoot LAN/WAN, routing protocols, and infrastructure cabling.
In this role, the Network Engineer shall accurately report all network infrastructure, server, and security and web problems, and strive to resolve reported issues and provide user feedback. Periodic updates (email, telephone call, etc.) should be provided to users for issues that require resolution over an extended period.
The Network Engineer is also responsible for handling Priority 1 and 2 issues that must be escalated in a short timeframe on the day of the event. Priority 3 and 4 is received in the queue or during the next business day (or as agreed upon Service Level Agreement dictates).
This position also requires that the Network Engineer perform capacity management of the network to include the installation, configuration, testing, maintenance and de-installation of network infrastructure hardware and software as necessary to support increased or decreased network requirements. The resource shall be responsible for deploying server hardware and appliances into production. This includes, but is not limited to receipt, initial inventory, set up, testing, and deployment of resources. In performing these services, the individual shall adhere to policies and procedures as established by/with OUC.
Since this position requires a wide range of technical skills relating to WAN, Email, Server and Internet/web systems, this is not a junior-level position. Anything less than a fully qualified engineer will result in a delay to respond to incidents and a reduced capability to perform many of the troubleshooting and maintenance tasks that will be required.
Behavior Characteristics:
The candidate must be a good communicator, detail oriented, able to work with minimal supervision, able to work individually or within a team, punctual and reliable.
Skills:
Skill
Required / Desired
Amount
of Experience
Expertise Rating
Experience implementing IP networks over a variety of transmission mediums to include high-bandwidth fiber optics and low-bandwidth
Required
10
Years
3 - Expert
Experience Monitoring system performance and implements performance tuning
Required
7
Years
3 - Expert
Experience with BGP, OSPF, LDP, RSVP and HSRP
Required
3
Years
2 - Proficient
Experience with Cisco ACS – Device Authentication
Required
4
Years
3 - Expert
Experience with expert level knowledge in Optical, Wireless, Voice technologies
Required
3
Years
2 - Proficient
Experience with HP OpenView, Netscout Sniffers and SolarWinds
Required
4
Years
2 - Proficient
Experience with Layer 2 & 3 tunneling technologies, Quality of Service (QOS) design
Required
4
Years
2 - Proficient
Experience with VLAN configuration, spanning tree, configuring a high availability switch environment
Required
10
Years
3 - Expert
Experience with Wide Area Network design, implementation and management
Required
4
Years
2 - Proficient
Knowledge of Firewalls
Required
4
Years
2 - Proficient
Knowledge of Intrusion Detection devices
Required
4
Years
2 - Proficient
knowledge of VOIP technologies
Required
4
Years
2 - Proficient
Knowledge of Wireless technologies
Required
2
Years
2 - Proficient
Experience with Avaya telephony
Required
1
Years
2 - Proficient
CCNA Certification
Required
4
Years
3 - Expert
CCNP Certification
Required
4
Years
3 - Expert
CISSP Certification
Highly desired
1
Years
3 - Expert
Bachelors Degree
Highly desired
4
Years
3 - Expert
Knowledge of servers and virtual environments
Highly desired
4
Years
2 - Proficient