A passion for technology, with an ability and desire to pick up new technologies  Commercial experience in maintaining and deploying Arista/Cisco/Juniper equipment and services Strong sense of independent work ownership and documentation for the team Use of automated deployment and configuration tools for network devices Experience and use of best practices for Linux network performance and troubleshooting Application layer Switching, Routing (BGP), and Multicast (IGMP, PIM) experience Experience with high volume and real time packet capture and analysis Automation of routine tasks, system health checks, and system configurations. Ability to work a shared on-call schedule Sunday through Friday for 24/6 support Experience with financial exchange protocols and terminology is a plus Strong customer service and communication skills are a must A demonstrated ability to research and accurately resolve customer questions and problems in a timely manner. English is required, any Japanese, Cantonese, or Mandarin speaking ability is a plus