Key Responsibilities:
Network Administration:
   - Manage and maintain network infrastructure to ensure optimal performance and reliability.
   - Monitor network performance, troubleshoot issues, and implement solutions to minimize downtime.
   - Configure and manage network devices, including routers, switches, and firewalls.
Telephony:
   - Oversee the telephony systems, ensuring seamless communication within the contact center.
   - Configure and manage VoIP systems, including setup and maintenance of phone lines and extensions.
   - Troubleshoot telephony issues and coordinate with vendors for resolution.
Cisco Unified Contact Center:
   - Administer and support the Cisco Unified Contact Center Enterprise (UCCE) environment.
   - Configure and manage call routing, IVR systems, and agent profiles.
   - Monitor system performance, conduct regular maintenance, and implement updates as needed.
Programming:
   - Develop and maintain scripts and applications to enhance contact center operations.
   - Automate routine tasks and processes to improve efficiency.
   - Collaborate with IT and development teams to integrate new technologies and solutions.