Summary

Responsible for ensuring overall stability, integrity, and efficiency of assigned system(s) infrastructure including engineering, implementation and integration, and technical service and support. Apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues of advance complexity in support of business processing requirements. Anticipates and mitigates potential attacks through network or other connections to ensure the security of the system. 

Essential Duties & Responsibilities 

• With moderate supervision, designs, implements/ installs, maintains, and administers infrastructures including hardware, software, and various configurations. 

• Possesses and applies a broad knowledge of principles, practices, and procedures of a particular field in order to complete assignments of advanced difficulty. 

• Assignments are broad in nature and usually require originality and ingenuity. 

• Monitors overall performance to proactively identify potential issues and tune appropriately. 

• Performs root cause analysis on failed components and implements corrective measures. 

• Researches software and system products and technologies to justify recommendations and support purchasing efforts. 

• Assists in the documentation of procedures and processes for the ongoing operation, maintenance, and backup of equipment and systems. 

• Works with others to establish and improve processes and procedures. 

• Act as project lead in the design and review of new systems and applications and hardware. Architect the system infrastructure required to support these projects. 

• May have sole responsibility for projects and participates in disaster recovery exercises. 

• Defines and implements strategies for integrating disparate operating environments. 

• Identifies, diagnoses, and corrects problems and factors affecting performance.

• Reviews progress and evaluates results. 

• Partners with end users, business units, and external client technical teams to meet data communication needs of all users. 

• Partners with client program managers to ensure timely delivery. 

• Provides training and assistance to junior staff. 

• Proactively recommends corporate-driven projects, communicate issues, concerns, and questions, and understand changing requirements, changing technology, and best practices. 

• Generally focuses on projects for one or more disciplines. 

• Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.

• Perform other duties as assigned by management. 

Qualifications & Requirements Education 

• Bachelor's Degree in related field or equivalent relevant work experience required. 

Experience

• Three or more years of previous experience in a technical position required. 

• Strong project management experience required. Knowledge, Skills, Abilities & Other Characteristics 

• Advanced knowledge of at least three of the following technologies: Cirtix XenApp, DNS, SHCP, Exchange 2010, MS Clustering, Powershell, TMG, Vmware ESX/ESXi/View/VMA, W2K3, W2K8, SQL, SQL Server. 

• Juniper Network experience required. 

• Advanced knowledge of Internetworking Operating Systems and call center technology. 

• Exhibit strong attention to detail. 

• Excellent problem-solving skills. 

• Proficient personal computer skills including Microsoft Office. 

• Excellent interpersonal, written, and oral communication skills. 

• Ability to prioritize and organize work in a multitasked environment. 

• Ability to adapt to a flexible schedule. 

• Ability to maintain the highest level of confidentiality.

Position Scope 

• May focus on multiple high level projects for one or more disciplines. 

• Supervisory/Management Responsibility: Acts as project lead 

• Relationships: o Internal – Executives, Sr. Management, Management, IT department, Engineering Team o External – Vendors