Overview This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. This position provides complex technical support for the Bank’s data or voice network infrastructure. Responsible for installing, maintaining, and supporting network infrastructure, and will provide Tier 2 support for issues related to networking. Resolves escalated technical issues reported by users or system alerts. Responsible for network components, asset inventory, and capacity planning, including developing and documenting network device upgrades. Collaborates with vendors, colleagues and management to implement services and reduce costs. Drives operational excellence and network efficiency, providing continuous service both through daily activities and through on-call rotation for after-hours support. May oversee less experienced associates in the work group and assist with disaster recovery testing. Responsibilities Principal Accountabilities: 60% Provide Level 2 technical support for data or voice network systems 20% Monitoring and auditing performance 10% Document and procedures updates 10% Operational Excellence Responsibilities: Configure and install network hardware and software infrastructure including Wireless, Route/Switch, Cisco ACI, SolarWinds Experience, Cisco SDWAN Cloud Network Support/Implementation Provide expertise in BGP and other dynamic routing protocols Implement, document and plan regular upgrades of all devices under Network Operations responsibility while maintaining compliance with SLAs, security, OS code and configuration standards Monitor and respond to system generated events (alerts) to identify, analyze, resolve or escalate and update management of any issues Collaborate with vendors, colleagues and management to implement services and reduce costs Manage network asset inventory and capacity planning Assist with Disaster Recovery testing efforts throughout the year Drive operational excellence Monitor and assess network components and take appropriate action Participate in on-call rotation for after hours support Qualifications Bachelor's Degree and 4 years of experience in Data, Voice, or Converged Networking OR High School Diploma or GED and 8 years of experience in Data, Voice, or Converged Networking Required Qualifications: In-depth knowledge of numerous networking technologies and protocols and how they interrelate Technical skills regarding network routing, switching, and provisioning Experience with Cisco switching and routing (NxOS and IOS) Collaboration with cross-functional groups Preferred Qualifications: 6-8 years of experience with enterprise network systems and excellent troubleshooting expertise Additional Qualifications: Certifications: CCNA, CCNP Routing and Switching Certifications in: Wireless, Cisco ACI, Thousand Eyes Packet Aggregation experience (Gigamon) IPAM experience (Infoblox) Provisioning skills This posting is expected to remain active for 30 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.