Network Engineer II – 24/7 Service Desk

As a Network Engineer II on our 24/7 Service Desk team based in Chantilly, VA, you will play a crucial role in delivering exceptional technical support and maintaining high-performance network solutions for our customers. You'll collaborate with a skilled team to handle technical escalations, ensure network uptime, and provide outstanding service delivery. This position offers opportunities for professional growth and development in a dynamic and supportive environment.

Essential Duties and Responsibilities:

Handle tickets submitted by users and customer points of contactMonitor and respond to alerts on network equipment such as firewalls, routers, switches, WLAN Controllers, WAPs, and FMCsSupport and troubleshoot firewalls, routers, switches, wireless, and other components of LAN and WAN networks from a wide variety of vendorsMaintain and upgrade/update network infrastructureMaintain network performance through network monitoring and analysis, performance tuning, troubleshooting network problems, and escalating issues to vendorsPromote network security by maintaining proper network access control, evaluating security policies/rules, and maintaining documentationEnsure network device firmware and Cisco IOS images including FMC, FTD, ASA, WLC, routers, and switches are up to date for all customers, performing upgrades when necessaryWork with monitoring tools, logs, and management portals to investigate issues with network traffic and performanceCollaborate and communicate with other team members to provide excellent service and ticket resolutionAct as a mentor to junior Red River engineersAssist with call center activities during peak periods, addressing technical inquiries and support ticketsProvide basic triage for end-user or T1 systems issues/requests, troubleshooting and escalating as needed

Minimum Experience:

3+ years of network engineering experience includingBasic understanding of routing protocolsBasic understanding wireless LAN technologiesBasic understanding of various WAN connectivity designs (Metro-E, MPLS, P2P, SD-WAN)Intermediate understanding of Cisco ASA, Catalyst/Nexus switching, and WLANIntermediate understanding of IPSEC VPN configurationsFirm understanding of TCP/IP and core networking fundamentals masteryExperience troubleshooting/configuring firewalls from multiple common vendorsExperience working with multiple environments that utilize a wide variety of network infrastructureExperience working with ServiceNow or a similar ticketing system

Desired Experience:

Experience with Meraki switching, wireless, and security appliances desiredExperience with multi-vendor routing, switching, WLAN-security, Microsoft Teams, and Cisco UC desiredExperience working at an IT MSP desiredExperience with SD-WAN technologies such as EdgeConnect or VeloCloud desired

Education and Certifications:

Required certifications: CCNADesired Certifications: CCNP, Palo Alto Certified Network Security Administrator (PCNSA)Bachelor’s degree desired

Additionally, an ideal candidate will possess:

Strong consulting and communication skillsConfidence and experience working directly with clientsStrong ability to work in a team-based environmentAbility to be a self-starter with advanced time management skills

Basic Qualifications:

U.S. Citizenship Required

Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional).

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer and makes employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where Red River operates.  Red River will not tolerate discrimination or harassment based on any of these characteristics. 

Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.