The Network Engineer III Govt will be Tier 3 support and will be responsible for working tickets escalated to the team from Tier I and II. The Network Engineer III will drive the issue to resolution by working with external vendors or internal technical support. They will update customers regularly on the status of their issue and escalate major issues to their management as needed. The GCC Network Engineer III will be expected to use independent troubleshooting skills to resolve issues as quickly as possible. The expectation of this position is for the Network Engineer III to be the absolute subject matter expert regarding multiple network and Security technologies. Will perform solutions firmware upgrades, Network Changes, Network Problem Management. Review and provide customer network improvement recommendations.

Essential Functions

Troubleshoot and resolve customer network problems as quickly as possible with assistance from other engineers as needed

Troubleshoot and resolve customer security events as quickly as possible with assistance from other engineers as needed

Work effectively with vendors to resolve issues, escalating issues with the vendor as needed

Work effectively with field service technicians remotely, providing over the phone direction to resolve issues when needed

Effectively escalate and communicate customer issues to higher levels within the GCC, management, and other internal departments 

Will be responsible for any Problem Management/Root Cause Analysis that needs conducted

Will be responsible for any Change Management that needs conducted

Will design, configure, implement, and test network changes

Will design, configure, implement, and test security systems changes and policy changes

Will perform forensic analysis on network/security events

Customer network improvement analysis

Review vendor software advisory notifications

Must be able to communicate technical issues to customers

Training/Mentoring of lower level Analyst

Reviewing/Updating all process documentation when requested

Be able to effectively communicate with peers and all levels of management within the  organization both written  and verbally

Excellent customer service skills

Must be proficient with using Microsoft Visio

Ability to effectively Triage and Troubleshoot a variety of Network and Voice issues

Ability to troubleshoot WAN/LAN/WLAN environment

Required to work evenings and weekends when requested

Required to participate in on-call rotation when requested

Required Qualifications

Must be US Citizen

3 - 5+ years of Network Operations experience

3 - 5+ years of troubleshooting on Cisco vManage systems

3 - 5+ years of experience using Cisco vManage systems

3 - 5+ years of experience using FireMon

3 - 5+ years of Cisco ASA Firewall troubleshooting

3 - 5+ years of Cisco ASA Firewall policy management

3 - 5+ years of troubleshooting WAN/LAN/WLAN infrastructure issues including: 

T1, T1 Multilink, Ethernet Hand-off, DIA, Broadband, MPLS, BGP, OSPF,     EIGRP, VPN, Wireless, etc.

Ability to pass FISMA level background checks

Customer focused

Ability to multi-task 

Work with minimal supervision

Additional Qualifications DesiredCisco SD-WAN FoundationsCisco CCNP Enterprise Networking

Knowledge of ITIL Incident, Problem and Change Management process

Work Environment/Physical DemandsSitting at deskClimbing: Ascending or descending stairs and the like, using feet and legs and/or hands and armsLight work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objectsThe worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; analyzing data based upon color and distinguishing incident priorities based upon color differences