Headquartered in Los Angeles, AireSpring is an award-winning provider of Cloud Communications and Managed Connectivity Solutions. AireSpring provides next-generation communications solutions including AireContact®, AirePBX® - Business VoIP Phone Systems, SIP Trunking, MPLS, and Dedicated Internet Access.
AireSpring has received numerous third-party industry awards: "Product of the Year", "Best Telecom Deal," "Best in Show," and "Top Channel Program."
AireSpring is a privately held, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communication and connectivity solutions at competitive rates
Job DescriptionJob Description
The Network Operation Centre (NOC) have three main roles:
1. to ensure maximum possible service availability and performance
2. to provision customer network services on core equipment
3. to provide support services for Engineering and other technical teams
These result in a highly diverse range of duties for the NOC - our engineers are required to ensure they are fulfilled in a timely, co-operative and professional manner.
We interact frequently with technical support, service provisioning and sales teams so it's important that we are clear and concise in our communications.
We also work very closely with the Engineering team and as such need to develop a good all-round understanding of systems and networks.
Diligence and attention to detail are also key skills along with an ability to multi-task and prioritize work appropriately.
We don't expect you to have all the required knowledge when you join us as many of these skills can be picked up through experience in the job, but those who do need to learn new skills must be prepared to spend time doing suitable research to ensure their grounding is thorough and properly understood.
As your knowledge and confidence develop you may be asked to join our call-out rotation providing 24x7 support on our core network and services.
Duties and Responsibilities:
Manage and maintain the Monitoring SystemsFull fault troubleshooting, problem isolation, and corrective action implementation or escalation to network engineering for assistanceLiaising, and own discussions with, 3rd party suppliers to troubleshoot problems, perform upgrades, resolve service impacts, manage network changes, and escalate as requiredProvisioning and configuring core network devices and tools, such as IP assignment, core network configuration, DNS setup, monitoring software for core equipment and software, NNI ports and services, implementing MOPs for controlled core and edge network changes, etc.Network equipment build, installation, and configurationsPerforming and maintain hardware, serial numbers, security, and configuration auditsWriting custom monitoring plugins and configuring bespoke graphing.Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operationsDevelopment of knowledge and skills in network and system administrationTier 3 escalation point for all core network datacenter services and infrastructure, access network, and AireSpring servicesParticipate in a 24x7 call-out rotation if required
Qualifications
Qualifications
5+ years’ experience in Network Operation is a must. Advanced experience in the following preferred:
Strong troubleshooting knowledge of TCP/IP routing protocol protocols including STP, VRRP, BGP, OSPF EIGRP, and IPSec
Strong knowledge of WAN technologies
Strong knowledge with hands-on experience in Cisco, Juniper, and Adtran routing, switching, and firewall network devices
Experience with VOIP, VPNs, and security protocols
Experience with SD-WAN deployment is preferred
Certifications such as JNCIA or CCNA is required, JNCIP or CCNP is preferred.
Strong familiarity with Linux OS/networking
Experience with centralized device monitoring and management tools
Strong knowledge of network monitoring and troubleshooting
Ability to effectively juggle and multi-tasking. Strong attention to detail and organization skills.
Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem solving abilities under pressure.
Ability to work within a global team in a fast-paced and dynamic environment with limited supervision.