**Work Experience** **Job Requirement:** + Knowledge on ITIL framework; + Technical ability to provide 1st level network monitoring; + Technical ability to provide basic fault finding and fault escalation; + Good understanding of incident management activities; + Good ability to follow and documented operational processes; + Basic understanding of Ethernet, Spanning Tree, TCP/IP, Routing (RIP, EIGRP, OSPF, BGP); + Basic understanding of IOS and CatOS; + Experience with ticket management and change request management systems; + Experience with network monitoring / management tools/ analysis tools; + Experience with liaising with carriers and vendors for faults; and + Good communications and interpersonal skills. + Day-to-day maintenance and backup. + SLA Maintenance/ Management, monthly Uptime reports, bandwidth utilization reports & interface utilization/reporting of all the devices. + Trouble shooting and debugging of Network and Application access issues. + Incident management. + Submission of periodical reports on the performance of the equipment’s and its review. + SLA maintenance/management, daily, weekly, and quarterly interface utilization report, hardware report etc. + Open for 24*7 Shift. **Qualification: B.E / B.Tech. / MCA with CCNA or equivalent certification** **Desired Experience:** + Any Technical Graduate with hands on experience with networking, routing, switching is necessary with minimum 2+ years of experience. + Network engineer with basic networking technology skills; Good understanding of cross platform technologies; and should be familiar with Cisco based technologies and products. (working hours 24x7, shift based)