Introduction DST is a worldwide organization supporting development and test systems for both Internal and External clients including a variety of operating systems and middleware products. Your Role and Responsibilities We are looking for persons that can join our teams and participate in the execution of our service management projects. In this role, your contributions and new perspectives will be valuable in providing a high-quality user experience to our customers. - Troubleshoot LAN, WAN impairments and outages on Palo Alto / Cisco based network infrastructure - Complete engineer level tasks on the designated systems - Handle incident, change, problem, release management and continual service improvement tasks - Maintain operation related communication and administration, solve service requests assigned by other support team/group - Generate and update documentations and reports - Support customer teams - Compliant with the business processes in operations - Perform weekend on-call support (rotation schedule) according to the schedule defined and announced by the management **\#CONS-524** **MXCON24** Required Technical and Professional Expertise Minimum of 5 years' experience in networking - Professional level Experience with Palo Alto and/or Cisco network equipment. Palo Alto Networks Certified Network Security Engineer (PCNSE) and/or Cisco Certified Network Professional (CCNP) and Security certifications are a plus. - Firewall experience in an enterprise environment 2+ years - Experience with Palo Alto Firewalls and/or Cisco Firepower Firewalls - LAN switching & routing & Ethernet networks along with IP routing, configuration, troubleshooting of switched & routed networks. - Ability to adapt quickly to changing technology requirements - Strong communication, presentation, and documentation skills - Strong understanding of networking and virtualization technologies - Support 2nd/3rd level operations and other support teams - Perform weekend on-call support (rotation schedule) according to the schedule defined and announced by the management - Excellent communication skills/command of English Preferred Technical and Professional Expertise 1. Experience with network monitoring tools 2. Experience with public cloud environments and collocated datacenters 3. Experience with Cisco Identity Services Engine (ISE) 4. Scripting and automation 5. Extensive experiences firewalls 6. Nice to have experience in AWS or practitioner certification About Business UnitTransformation is being transformed - from one-off initiatives to an urgent, purpose-driven imperative. Modern businesses must move ever faster, but also with more empathy and more openness. IBM Consulting is a new partner for the new rules of modern business. We embrace an open way of working by bringing a diverse set of voices and technologies together. We collaborate closely, ideate freely and swiftly apply breakthrough innovations that drive exponential impact to change how business gets done. We believe open ecosystems, open technologies, open innovation and open cultures are the key to opening opportunities and the way forward for modern business and for our world. We want to work together, create together, grow together and rethink what's possible together. Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application. Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.