Description Do enjoy resolving network connectivity issues and providing excellent customer service? Are you detailed oriented and a problem solver? If so, we're looking for someone like you to join our team! We are seeking a Network Field Operations Technician to deliver world class service to our internal and external customers. They will troubleshoot, test, and resolve physical layer issues that impair network services in a quick and efficient manner. As a Network Field Operations Technician, you will... Respond to and complete assigned ServiceNow tickets primarily dealing with network and telephone port activations, moves, adds, and changes. Ensuring that incident tickets are completed in a timely manner. Fix and repair existing copper and fiber-optic network infrastructure using various tools and testing equipment. Install network switches, Uninterruptible Power Supplies (UPSs), servers, Power Distribution Units (PDUs), and other network, telephony, and monitoring equipment. Assist network engineering team with projects such as switch replacements, network upgrades, power supply replacements, and other deployment and/or upgrade tasks. Manage and support mass move operations and daily move requests documenting their connectivity and recovering inactive ports when they are no longer in service. Complete other duties as assigned. You may be required to drive APL vehicles in the course of day-to-day operations. Qualifications You meet our minimum qualifications for the job if you... Must have an HS Diploma or equivalent. Must have 5+ years experience installing, testing, and maintaining UTP (Un-shielded Twisted Pair), STP (Shielded Twisted Pair), and fiber optic cabling and IT Infrastructure to ensure they are in tact and working optimally. Have great interpersonal and customer service skills with the ability to work with all levels of staff using tact and subtlety Are familiar and have a basic knowledge with Windows operating system and with Microsoft Office applications (Word, Excel, Outlook, etc…) Have good written and verbal communication skills Capable of working effectively both independently and in a team environment Are able to evaluate and set priorities in order to meet schedules. A motivated self-starter with solid organizational and problem solving skills Are willing and able to [special working conditions like travel, schedule, lifting/walking] Candidate must hold a valid drivers license and maintain a good driving record. Normal Shift will be Monday – Friday 8:30am-5:00pm Available for occasional early morning, late evening, or weekend support. Willing to work outdoors and in maintenance vaults and flat roofs if required Capable of lifting 50-75lbs. Are able to obtain a Secret level security clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information. Eligibility requirements include U.S. citizenship. You'll go above and beyond our minimum requirements if you... Can operate Fluke test equipment (copper, fiber, and network test sets) Are a BICSI Installer or Technician, or hold some other low-voltage wiring certifications Have experience with Service Now or other similar ticketing / dispatch systems. Are familiar with the underlying theories and concepts of data communications and transmission. Why work at APL? The Johns Hopkins University Applied Physics Laboratory (APL) brings world-class expertise to our nation’s most critical defense, security, space and science challenges. While we are dedicated to solving complex challenges and pioneering new technologies, what makes us truly outstanding is our culture. We offer a vibrant, welcoming atmosphere where you can bring your authentic self to work, continue to grow, and build strong connections with inspiring teammates. At APL, we celebrate our differences and encourage creativity and bold, new ideas. Our employees enjoy generous benefits, including a robust education assistance program, unparalleled retirement contributions, and a healthy work/life balance. APL’s campus is located in the Baltimore-Washington metro area. Learn more about our career opportunities at http://www.jhuapl.edu/careers. About Us APL is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, physical or mental disability, genetic information, veteran status, occupation, marital or familial status, political opinion, personal appearance, or any other characteristic protected by applicable law. APL is committed to promoting an innovative environment that embraces diversity, encourages creativity, and supports inclusion of new ideas. In doing so, we are committed to providing reasonable accommodation to individuals of all abilities, including those with disabilities. If you require a reasonable accommodation to participate in any part of the hiring process, please contact Accommodations@jhuapl.edu. Only by ensuring that everyone’s voice is heard are we empowered to be bold, do great things, and make the world a better place. The referenced pay range is based on JHU APL’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level with consideration for internal parity. For salaried employees scheduled to work less than 40 hours per week, annual salary will be prorated based on the number of hours worked. APL may offer bonuses or other forms of compensation per internal policy and/or contractual designation. Additional compensation may be provided in the form of a sign-on bonus, relocation benefits, locality allowance or discretionary payments for exceptional performance. APL provides eligible staff with a comprehensive benefits package including retirement plans, paid time off, medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts, education assistance, and training and development. Applications are accepted on a rolling basis. Minimum Rate $25.25 Hourly Maximum Rate $48.30 Hourly