Job Seekers, Please send resumes to resumes@hireitpeople.com Detailed Job Description:

This requisition is for and Analyst to assist the client and Network and Telecommunications Services with Telephony Billing. Candidate must be able to complete a variety of daily billing tasks (DTMB - 906s, break/fix tickets, replacement tickets, CRQ Project billing, Fiber billing tickets, Gateway to Gateway and Firewall billing tickets). Proficiency in service management tools such as BMC Remedy, MS Outlook, SharePoint, Clarity and Cisco Telephony systems are also required. Technicians will be part of an established team and trained by senior team members.

Skills Preferred:

Ability to function independently by following establishing policies, procedures, and practices when handling questions, problems and challenges presented by customers. Ability to flexibly manage workflow operations to meet or exceed SLAs and customer needs and expectations. Ability to make decisions independently and to communicate effectively to peers and management. Manage and report time spent on all work activities. Ability to work in a team environment. Proficiency in service management tools such as BMC Remedy, MS Outlook, SharePoint, Clarity and Cisco Telephony systems are also required.

Experience required: 4-8 Years